REO- Loan Officer

Position Summary

The REO Loan Officer is a purchase-focused originator responsible for converting leads generated by Newrez REO inventory into funded loan transactions and long-term mortgage relationships. Rather than self-sourcing business, this role works opportunities surfaced through Newrez's REO foreclosure portfolio, which are distributed and managed through Salesforce. Every REO listing, inquiry, and offer opportunity is treated as a trackable lead with clear follow-up cadences and measurable outcomes. This is a structured, high-velocity lead environment. The role is accountable for speed-to-contact, pipeline management, borrower engagement, buyer-agent engagement, and pull-through performance, ensuring REO activity translates into consistent mortgage production.

Responsibilities

• Work assigned REO leads, listings, and Salesforce activity daily to identify and engage active buyers and buyer's agents.
• Meet speed-to-contact standards on every newly assigned REO lead, working an average of seven new leads per day alongside an active pipeline.
• Deliver fast, accurate pre-approvals and guide borrowers through the REO purchase process to support competitive offer positioning.
• Maintain disciplined follow-up cadence across all leads, ensuring consistent communication and pipeline movement.
• Convert inbound and outbound opportunities into funded loans, including recapturing buyers who do not ultimately purchase REO properties.
• Build rapport quickly with buyers and referral partners, positioning Newrez as the preferred lending partner.
• Ensure all borrower, agent, and transaction activity is properly captured and source-coded in CRM (Salesforce).
• Partner with listing agents, internal stakeholders, and operations teams to support active transactions and provide status updates.
• Leverage product knowledge to advise clients, including renovation financing (FHA 203(k), HomeStyle) and investor solutions such as DSCR and delayed financing.
• Maintain compliance with all federal, state, and company guidelines; originate only in licensed states.
• Meet or exceed production, conversion, and activity KPIs, including call volume, lead conversion, pull-through, and a target of approximately nine funded transactions per month.
• Participate in training, pipeline reviews, and team cadence meetings to continuously improve performance.
• Perform related duties as assigned by management.

Qualifications

• 2+ years of experience as a producing Loan Officer or mortgage originator.
• Strong purchase mortgage experience, including pre-approval strategy and contract-to-close execution.
• Active NMLS license required, with ability to obtain additional state licenses as needed.
• Experience working within a CRM to manage pipeline, track activity, and maintain data quality; SPARK or Salesforce experience preferred.

Skills & Abilities

• Strong understanding of purchase mortgage origination, pipeline management, and conversion metrics.
• Ability to work a structured, company-provided lead environment with urgency and accountability; speed-to-contact is critical.
• Familiarity with REO and foreclosure transactions, including coordination with listing agents and asset-management timelines, preferred.
• Excellent interpersonal and communication skills, with the ability to build trust quickly with borrowers and agents.
• Knowledge of renovation and investor loan products (FHA 203(k), HomeStyle, DSCR, delayed financing) preferred.
• Highly organized with the ability to manage multiple active files and deadlines simultaneously.
• Self-motivated, competitive, and results-driven, and comfortable operating in a metrics-driven environment with clearly defined expectations.

Work Environment

• On-site or hybrid environment based on business needs.
• Regular, consistent attendance aligned with sales hours and customer availability.
• Flexibility to work evenings and weekends to maximize borrower and agent engagement.
• High-call, high-activity sales environment requiring focus, responsiveness, and multitasking.
• Daily use of Salesforce to receive, work, and document assigned REO leads and pipeline activity.

Compensation

$15,080.00 - $60,000.00. Compensation may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW – Corporate Social Responsibility

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.