REO- Loan Officer

About the role

The REO Loan Officer is a purchase-focused originator responsible for converting leads generated by Newrez REO inventory into funded loan transactions and long-term mortgage relationships. This role works opportunities surfaced through Newrez's REO foreclosure portfolio, distributed and managed through Salesforce. Every REO listing, inquiry, and offer opportunity is treated as a trackable lead with clear follow-up cadences and measurable outcomes. The role is accountable for speed-to-contact, pipeline management, borrower engagement, buyer-agent engagement, and pull-through performance.

Responsibilities

• Work assigned REO leads, listings, and Salesforce activity daily to identify and engage active buyers and buyer's agents.
• Meet speed-to-contact standards on every newly assigned REO lead, working an average of seven new leads per day alongside an active pipeline.
• Deliver fast, accurate pre-approvals and guide borrowers through the REO purchase process to support competitive offer positioning.
• Maintain disciplined follow-up cadence across all leads, ensuring consistent communication and pipeline movement.
• Convert inbound and outbound opportunities into funded loans, including recapturing buyers who do not ultimately purchase REO properties.
• Build rapport quickly with buyers and referral partners, positioning Newrez as the preferred lending partner.
• Ensure all borrower, agent, and transaction activity is properly captured and source-coded in CRM (Salesforce).
• Partner with listing agents, internal stakeholders, and operations teams to support active transactions and provide status updates.
• Leverage product knowledge to advise clients, including renovation financing (FHA 203(k), HomeStyle) and investor solutions such as DSCR and delayed financing.
• Maintain compliance with all federal, state, and company guidelines; originate only in licensed states.
• Meet or exceed production, conversion, and activity KPIs, including call volume, lead conversion, pull-through, and a target of approximately nine funded transactions per month.
• Participate in training, pipeline reviews, and team cadence meetings to continuously improve performance.

Requirements

• 2+ years of experience as a producing Loan Officer or mortgage originator.
• Strong purchase mortgage experience, including pre-approval strategy and contract-to-close execution.
• Active NMLS license required, with ability to obtain additional state licenses as needed.
• Experience working within a CRM to manage pipeline, track activity, and maintain data quality; SPARK or Salesforce experience preferred.
• Proven ability to manage a high-volume, company-provided lead funnel with strong follow-up discipline.

Skills

• Strong understanding of purchase mortgage origination, pipeline management, and conversion metrics.
• Ability to work a structured, company-provided lead environment with urgency and accountability; speed-to-contact is critical.
• Familiarity with REO and foreclosure transactions, including coordination with listing agents and asset-management timelines, preferred.
• Excellent interpersonal and communication skills, with the ability to build trust quickly with borrowers and agents.
• Knowledge of renovation and investor loan products (FHA 203(k), HomeStyle, DSCR, delayed financing) preferred.
• Highly organized with the ability to manage multiple active files and deadlines simultaneously.
• Self-motivated, competitive, and results-driven, and comfortable operating in a metrics-driven environment with clearly defined expectations.

Work Environment

• On-site or hybrid environment based on business needs.
• Regular, consistent attendance aligned with sales hours and customer availability.
• Flexibility to work evenings and weekends to maximize borrower and agent engagement.
• High-call, high-activity sales environment requiring focus, responsiveness, and multitasking.
• Daily use of Salesforce to receive, work, and document assigned REO leads and pipeline activity.

Pay

A good faith estimate of the compensation is $15,080.00 - $60,000.00. Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• Employee Emergency and Disaster Fund to support team members experiencing hardships
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000