Rental Service Inspector

About the role

The Rental Service Equipment Inspector supports rental management and rental service staff with inspections, quoting, and customer management.

Responsibilities

• Performs pre-service inspections on all Warren CAT rental machines arriving at Warren CAT locations for service and repairs.
• Performs pre-service operational tests on Warren CAT rental machines being serviced and repaired.
• Properly documents all pre- and post-repair inspections on the correct forms and in the proper systems.
• Prepares damage quotes, pictures, and documentation for the rental service supervisor.
• Effectively communicates inspection findings to the Rental Service Management Team.
• Assists in repair/maintenance, research, and quote preparation based on inspection results.
• Assists the service management team with training new employees on the safe operation and inspection process of CAT and allied equipment.
• Communicates with customer and/or insurance representative for dispute resolution over damage invoicing, acting as liaison or WCAT Rental Representative.
• Other duties may be assigned.

Requirements

• High school diploma or general education degree (GED).
• Solid understanding of CAT equipment from the mechanical and operational viewpoint.
• 5–10 years of CAT and allied equipment experience.
• Ability to assess all types of damages; understand the extent of damages caused as well as provide fair and equitable time frames for repairs; assess and provide estimate for all parts needed to complete repairs and bring machines back up to rent-ready standards.
• Ability to recognize machine problems and failures on the products they inspect for trade and purchase, including power train knowledge, structural knowledge, the ability to measure undercarriage, etc.
• Highly proficient in machine and engine maintenance with complete understanding of CAT and allied equipment.
• Strong mechanical aptitude with knowledge of general machine operation.
• Successfully complete Work Steps assessment.

Work environment

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is occasionally required to stand and walk. The work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is considered a safety-sensitive position.

Travel

Required travel up to 10%.