Rental Sales Representative

About the Role

As a Customer Service Coordinator (Rental Sales Representative), you’ll act as the front-line sales agent for renting vehicles to Ryder’s current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. This role works cross-functionally across Sales, Marketing, Operations, and Asset Management, utilizing excellent customer communication skills in a fast-paced environment that touches every aspect of the business unit. We promote from within based on performance, allowing you to carve out your own career path.

The position is located in Des Moines, IA, with a structured work week and rotational Saturdays depending on branch location/hours. Competitive pay with overtime, a full benefits package, 401(k) employer match, and a discount on RyderShares are offered.

Responsibilities

• Handle sales and the sales process for inbound calls and outbound solicitation.
• Execute the business unit’s marketing plan and maintain accurate data within the company’s marketing database.
• Maximize rate opportunities within the marketplace and generate rental, lease, and used vehicle sales leads.
• Maintain and expand relationships with the existing customer base while maximizing operational effectiveness by coordinating inventory levels to meet customer demand.
• Meet Ryder’s market share goals by successfully executing sales and marketing initiatives.
• Ensure overall profitability, operations, and asset management of a rental location.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction and maintain compliance with regulatory agencies.
• Drive profitable revenue growth by maintaining and growing customer relationships.
• Reconcile customer concerns, issues, and disputes to maintain ongoing relationships.
• Build constructive relationships with internal and external customers and clearly articulate Ryder’s product and service offerings.
• Voluntarily perform the role of On-Call Representative based on scheduling as determined by a supervisor.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• One (1) year or more of sales experience required.
• DOT Regulated: No.

Skills

• Strong verbal and written communication skills with the ability to convey messages effectively.
• Goal-oriented, results-driven, assertive, and comfortable with ambiguity.
• High level of initiative, self-motivation, and self-direction.
• Ability to manage multiple assignments, set priorities, and adapt to changing conditions.
• Focus on multiple projects simultaneously in a fast-paced environment.
• Ability to create and maintain professional relationships at all organizational levels.
• Demonstrated customer service skills.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on RyderShares.

Ryder has been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies,” and among the “Reader's Choice Excellence Awards” by Inbound Logistics.

Pay

Hourly pay range: $22.00 – $23.00. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.

Schedule

Monday through Friday, 1st Shift (Hourly, paid weekly).