Rental Sales Representative

At Ryder, our most important competitive advantage is our people. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

About the role

The Rental Sales Representative is responsible for acting as the front-line sales agent for the rental of vehicles to the Company's current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. This requires working cross-functionally across Sales, Marketing, Operations, and Asset Management while utilizing excellent customer communication skills. This program is fast-paced and touches every aspect of the business unit.

In this role, you will acquire proven industry knowledge, skills, and resources to develop your relationship-building. We allow you to carve out your own career path and promote from within, based on performance. Structured work weeks, rotational Saturdays (depending on branch location/hours), and competitive pay plus OT.

Rental Location: Burnsville, MN
Work Schedule: Monday through Friday, 1st Shift, Hourly | Paid Weekly

Responsibilities

• Sales & Marketing:
  • Handle sales and sales process for inbound calls as well as outbound solicitation
  • Responsible for executing the business unit's marketing plan
  • Maintain current accurate data within the company's marketing database
  • Maximize rate opportunities within the marketplace
  • Responsible for generating rental, lease, and used vehicle sales leads
  • Maintain and expand relationships with existing customer base
  • Maximize operational effectiveness by coordinating overall inventory levels to meet customer demand
  • Meet overall Ryder market share by successfully executing the sales and marketing initiatives
• Operations & Asset Management:
  • Responsible for the overall profitability, operations, and asset management of a rental location
  • Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
  • Maintain compliance with company, local, state, federal, and other regulatory agencies
  • Complete understanding of marketplace conditions to maximize utilization of the rental fleet
• Customer:
  • Drive profitable revenue growth by maintaining and growing customer relationships
  • Responsible for overall satisfaction for all internal and external customers
  • Reconcile all customer concerns, issues, and disputes to maintain the ongoing relationship
• Communication:
  • Build constructive and effective relationships with both internal and external customers
  • Maintain composure when addressing stressful situations
  • Clearly articulate Ryder's product and service offerings
• On a voluntary basis as well as based on scheduling, perform the role of On-Call Representative
• Perform other duties as assigned

Skills

• Strong verbal and written communication skills
• Ability to convey both verbal and written communication effectively
• Goal-oriented, driven for results, assertive, and able to deal well with ambiguity
• Possesses a high degree of initiative
• Must be self-motivated and self-directed
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Qualifications

• High School diploma or GED required
• One (1) year or more of sales experience required
• DOT Regulated: No

Benefits

Ryder offers comprehensive health and welfare benefits for full-time positions, including:

• Medical, prescription, dental, and vision insurance
• Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan with employer match
• Discount on RyderShares

Ryder has been recognized as:

• One of the "Top Companies for Women to Work for in Transportation" by Women in Trucking
• One of Fortune Magazine’s “World’s Most Admired Companies”
• One of “Reader's Choice Excellence Awards” by Inbound Logistics
• Recipient of Verizon’s "Supplier Environmental Excellence Award"

Pay

Hourly pay range: $22.00 - $23.00. The compensation offered may be influenced by relevant experience, education, work location, market data, and internal equity. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.