Rental Return Agent

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• S Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services or hospitality
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work any shift/hours (open to any days of the week); this schedule is determined on a shift bid & includes nights, overnights and weekends

Qualifications

• Must have open availability (must be available to work 40 hours/week, flexible schedule, including holidays, nights and weekends)

Skills

• Customer Service
• Communication Skills
• Attention to Detail
• Organizational Skills

Benefits

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

This position pays $15/hr.

Schedule

Schedule based on a shift bid. Must have open availability (must be available to work 40 hours/week, flexible schedule, including holidays, nights and weekends).