Rental Field Service Aerial Technician - Wagner CAT Rentals

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

About the Role

The Rental Field Service Aerial Technician works with direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay

$25.18 - $29.14 per hour. Pay rate is dependent on education and experience.

Responsibilities

• Removes, repairs, and installs major components in varying configurations of equipment
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Maintains truck and crane inspection logs, and CAT Service reports on a daily basis
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Maintains service vehicle in safe and good repair
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Other duties as assigned by manager

Requirements

• High School Diploma or GED
• Relevant CAT related courses
• 1 year experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 2+ years customer service experience
• 1+ years in servicing Aerial equipment
• Class D Driver’s License
• Must be at least 21 years old

Skills

• Data Entry, Telephone Skills
• Safety Knowledge
• Reading/writing, reasoning, organizational, communication & math skills
• Caterpillar Product Knowledge
• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS/ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Work Environment

• Noise: Loud
• Environment: Indoors and Outdoors

Physical Demands

• Standing, walking, talking, squatting/kneeling
• Use of Hands, Hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes carrying, lifting and/or moving objects up to 100 pounds or more

Travel Requirements

75% - 100%

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.