RENTAL EVENING SUPERVISOR

Job Title: Rentals-Evening Supervisor Department: Rentals Position Status: Full-Time Pay Range: $17-19/hour FLSA Status: Non-exempt Reports To: Rental Manager Date: Winter 2026-2027 Season Job Summary: Oversee all pre-season planning and preparation, in season operations, and post-season shut-down of a high-volume rental, repair and retail facility. Essential Functions Recruit, hire, train, schedule, supervise and discipline all Rental/Repair staffEnsure smooth operations of the shop through uncertainty and change positivelyProvide an important piece of our guests’ memorable experience at Bolton Valley by upholding a strong positive culture while having funPlan, purchase and maintain a profitable retail program that provides guests with the products they are looking for and increases shop profitsGive consistent feedback and mentor the team to create a positive and productive environment.Ensure department and staff have all supplies needed to perform effectivelyMaintain all safety records regarding equipment testing and repairsCoordinate after-school program with ASP CoordinatorComplete all post-accident reports and inspections for accidents involving rental equipmentMaintain and service rental equipment inventoryRestock retail inventory and inform manager of supplies needed before running outIdentify areas for improvement in shop presentation, flow and profitabilityEnsure cleanliness and functionality of all aspects of the shop’s operationResponsible for completing all tasks required for closing of shopPerform all other tasks of Rental/Repair/Retail StaffTrains all staff in POS, product knowledge, resort information, guest service and online fulfillment NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holidays and weekends. Customer Service Expectations: This position involves constant, direct customer contact: answering questions, selling products, determining the proper size for equipment, explaining the process of putting the equipment on, etc. In addition, as supervisor, employee must also handle guest complaints and other feedback and provide performance feedback to employees. Qualifications High School DiplomaExtensive prior work experience in a rental and/or retail shop in the ski industryPrevious management or supervisory experiencePrevious customer service experiencePrevious cash handling experience helpfulAbility to work a flexible schedule: including nights, weekends and holidays Required Knowledge And Skills Excellent customer service, supervisory & communication skillsExtensive familiarity of ski & snowboard equipment, tuning, testing and rental proceduresKnowledge of industry safety standardsKnowledge of retail products and trendsSelf-motivated with the ability to multi-taskPassion for the sports of skiing & snowboardingAbility to complete tasks quickly and under pressureFamiliarity with all tuning equipmentPatience Physical And Mental Demands Prolonged periods of standing and walking short distancesMinor lifting (ski/snowboard equipment, some boxes up to 20 lbs, ski racks)High noise levels and crowded spaces during busy timesOccasional snow shoveling and moving ski racks Work Environment Work is performed primarily indoors, but may include limited outdoor tasks such as moving ski racks and shoveling snow. Noise levels can be high and space crowded during busy times. Potential hazards include tuning equipment (edger, grinder, waxer, etc.) with moving belts and sharp components, potentially harmful fumes or chemicals from tuning and cleaning processes, and equipment stored on racks and shelves that could fall. Must use provided personal protective equipment when tuning. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.