Rental Equipment Division Coordinator, Midland, TX

Location: Superior Performance Inc., Midland, TX

Responsibilities

• Provide customer and sales support on products; recommend options and add value to existing customers; work directly with customer representatives daily
• Dispatch on call personnel; ensure on time truck delivery, and oversee shipping of repairs
• On-call 24/7 to respond to customer/company needs
• Take accurate orders over the phone, or via emails
• Work with Sales to coordinate and fulfill job orders accurately and in a timely manner
• Work with Shop personnel to plan and communicate job/customer requirements
• Schedule maintenance and prepare maintenance documentation
• Create and distribute orders to shop personnel
• Place and monitor maintenance orders with vendors and issue weekly inspection purchase orders POs
• Complete inventory documentation and upload all applicable documentation for traceability purposes
• Monitor daily progress of jobs/projects and shop personnel
• Provide some technical guidance and work direction to shop personnel
• Get approvals for billing in a timely manner; ensure accuracy
• Follow Company procedures and work instructions
• Attend Company required training
• Assess the risks of the field service environment regularly: review risk assessments and adhere to the Hazard identification and Job Safety Analysis programs
• Understand and adhere to all Superior Performance Quality, Health, Safety and Environmental (QHSE) requirements and customer requirements.
• Adhere to and hold employees accountable to the Stop Work Authority Program: stop the work when perceiving an unsafe condition or behavior and could result in an unwanted event
• Report any incidents or any issues immediately to the applicable supervisor

Skills and Knowledge

• Broad knowledge of company's business practices and policies
• In depth understanding of product lines/services and customer requirements
• Knowledge of NDT, product line inspections, and premium threads
• Good computer skills
• Good interpersonal and communications skills, both written and oral skills
• Application of accurate basic math concepts
• Ability to read, comprehend and give complex instructions and procedures
• Good understanding of rig operations

Minimum Qualifications

• High school diploma or GED preferred, or equivalent experience based on management’s discretion
• Valid driver’s license
• Satisfactory motor vehicle record (MVR)
• Satisfactory background check
• Must be 21 years or older
• Ability to complete company’s mandated training
• Ability to obtain forklift certification

Benefits

• Medical, dental, vision, life, and 401K
• Company matches 401k contributions