Rental Damage Recovery Analyst - Bensalem, PA

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

Qualifications

• High school diploma or equivalent required; additional technical, vocational, or industry-related training is a plus.
• Minimum of 3-5 years of progressive customer service and service operations experience, with a proven track record of delivering exceptional customer support, improving operational efficiency, and providing customer-focused solutions.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.