Rental Coordinator

About The Position

We are looking for someone who is outgoing and enjoys interacting with people, to work in our Chehalis location. The Rental Coordinator is responsible for assisting customers with their parts, service, equipment rental, and training needs. Customers are taken care of in person or over the phone. With Customer Satisfaction always a priority, follow up phone calls are made to our customers to see if they have any questions, concerns, to ensure their rental equipment needs are met. This position is responsible for scheduling timely delivery and pick-up of equipment, preventive maintenance, and the repair of equipment. Administrative requirements include completing the appropriate paperwork timely, logging and inputting data, and reconciling inventory assets.

Key Responsibilities

• Assist customers with their parts, service, equipment rental, and training needs.
• Take care of customers in person or over the phone.
• Maintain customer satisfaction by making follow-up phone calls to ensure rental equipment needs are met.
• Schedule timely delivery and pick-up of equipment, perform preventive maintenance, and repair equipment.
• Complete appropriate paperwork, log and input data, and reconcile inventory assets.
• Represent the company professionally by continuing industry education, attending required meetings, coordinating with member companies, departments, and fellow employees, maintaining cleanliness and proper attire, and communicating effectively.
• Promote and adhere to strict safety standards.
• Practice Company Values: Teamwork, Customer Focus, Commitment, Respect, Sense of Urgency, Integrity, and Safety.

Qualifications

• Strong communications skills in person and over the phone.
• Ability to work in a fast-paced environment and multitask.
• Demonstrate organizational skills and attention to detail.
• Strong PC skills with experience using Microsoft Office, DBS, and knowledge of construction equipment and general office equipment.
• A high school diploma or equivalent is required, with a bachelor's degree preferred.
• Valid state driver’s license.

Employee Benefits

• Competitive hourly wage range: $30.50 to $34.45 per hour.
• Retirement: 401(k) with Company Match and Profit Sharing.
• Paid Time Off: Paid Vacation, Holiday, and Sick Leave.
• Health Insurance: Premera Blue Cross Medical with Telehealth and Dental.
• Vision Insurance: VSP Vision Insurance.
• Insurance: Company-paid Life, AD&D, and Disability Insurance.
• Guidance Resources: Employee Assistance Program.
• Rewards: Quarterly Employee Recognition Cash Program.
• Discounts: CAT Products, Rental/Sales Discounts.
• Financial Access: Credit Union Membership is available.
• Growth/Stability: Career growth opportunities within a 4th-generation family-owned company for over 96 years.
• Tenure: Seniority bonus, starting at 5+ years.
• Talent Referral Program: Employee referral bonus.

Contact Information

To apply for this unique position, please go to our web site at: www.ncmachinery.com. Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota, and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family-owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.