Rental Coordinator

About the role

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Responsibilities

• Assigns and schedules rental equipment to maximize utilization and profitability, while ensuring the job’s expectations are consistently and satisfactorily met
• Receives incoming customer calls requesting equipment rentals, availability and quote rates
• Solicits new rental business via outbound phone calls
• Follows established procedures for equipment rentals with the ERP system
• Schedules pickup and delivery of rental equipment to and from our customers
• Assists the various branches transferring rental equipment
• Work with the lead shop supervisors to schedule rental ready equipment and service work
• Maintain an active rental list of equipment availability, ensuring units are checked in and out daily
• Process rental invoices and various special billing
• Communicates all potential/lost rents to the Rental Manager
• Follow up with customer to ensure on time delivery and equipment condition
• Understand and stay current with the company products, policies and procedures
• All other duties and special projects as assigned

Qualifications

High School Diploma required, preferably a college degree. 2-3 years’ experience in rental industry, sales or a customer service environment; equipment rental industry or material handling experience preferred. Strong telephone skills along with written and verbal communication. Be able to communicate and articulate orders with customers. MS Office (Word, Excel, Outlook) Intermediate level.

Requirements

Physical Demands: Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees.

Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.