RENTAL COORDINATOR

About the role

The Rental Coordinator plays a crucial role in the rental business, ensuring that rental agreements are coordinated and processed efficiently. This position requires a self-starter who can work in a fast-paced environment with minimal supervision, exceptional customer satisfaction skills, and a strong understanding of equipment applications.

Responsibilities

• Coordinate and process rental agreements for customer rentals of Caterpillar and allied equipment
• Support the Rental team in achieving acceptable sales and profit levels
• Read and interpret safety rules, operating and maintenance instructions, and procedures manuals
• Calculate figures and amounts such as discounts and interest
• Use Microsoft products and other applications as needed, including Caterpillar’s “Dealer Business System” (DBS) and related rental software programs
• Work additional hours to meet customer and business demands
• Multitask, prioritize tasks, and manage competing demands
• Work in a high volume, fast-paced environment
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way

Requirements

• High school diploma or equivalent
• Self-starter with experience in the equipment rental industry and knowledge of equipment applications is preferred
• Excellent written, verbal, and telephone communication skills
• Technical aptitude
• Ability to calculate figures and amounts such as discounts and interest
• Computer skills including Microsoft products and other applications as needed
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals
• Understand and practice effective sales techniques
• Physical requirements: sit, stand, walk, use hands to finger, handle, or feel and reach with hands and arms; occasionally lift up to 10 pounds; specific vision abilities required for close, distance vision, and adjusting focus
• Must be able to work in a high volume, fast-paced environment
• Must promote a positive customer experience
• Must uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way

Qualifications

High school diploma or equivalent is required. Experience in the equipment rental industry and knowledge of equipment applications is preferred.

Skills

• Customer service skills
• Equipment rental knowledge
• Technical aptitude
• Mathematical calculations
• Computer proficiency
• Effective communication
• Time management
• Problem-solving skills

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) with a $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Opportunities for overtime
• Shift differential (if applicable)

Pay

Starting compensation range: $30.28 - $38.06 per hour

Schedule

Shift: 1st