Rental Coordinator (3406)

About the role

The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales agreements. This role requires excellent communication skills, attention to detail, ability to multitask, and the ability to work collaboratively in a team environment with a safety-first mindset. Must fully support the company vision and team culture.

Responsibilities

• Address customer invoice inquiries and discrepancies, providing appropriate documentation and solutions in a timely manner and following up to ensure customer satisfaction.
• Provide information about rental services, pricing, and availability to existing and potential customers.
• Prepare documentation for customer contracts.
• Process rental transactions for all outgoing and incoming equipment, verifying that all information entered is correct and accurate.
• Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.
• Collaborate with other departments to ensure seamless coordination of rental activities.
• Provide backup support to other team members in the office as necessary.
• Suggest ideas and ways to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
• Create and receive purchase orders and invoices for vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Other duties as assigned.

Strong critical thinking skills and the ability to effectively problem-solve are required.

Equipment Used

• Computer, telephone, and electronic office equipment
• MS Office Suite with an emphasis on Excel
• Company’s internal systems including Wynne Systems, Intranet, and Teams

Qualifications

• High school diploma or equivalent experience
• 3+ years of experience in the rental industry, customer service, or billing (preferred but not required)
• 1-2 years of data entry experience
• Strong communication skills: verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• MS Excel experience preferred

Benefits

• Competitive salary and benefits package
• Opportunity for career growth and development
• Hands-on experience in a dynamic and supportive work environment
• Be part of a company committed to environmental sustainability and innovation

Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you!