Rental Coordinator (2173)

About The Job

The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales agreements. Manage and facilitate rental process, handle inquiries, and ensure customer satisfaction with a safety-first mindset. This role requires excellent communication skills, attention to detail, ability to multitask and the ability to work collaboratively in a team environment. Must fully support the company vision and team culture.

Key Responsibilities

• Address customer invoice inquiries and discrepancies.
• Provide appropriate documentation and solutions in a timely manner and follow up to ensure customer satisfaction.
• Provide information about rental services, pricing, and availability to existing and potential customers.
• Prepare documentation for customer contracts.
• Process rental transactions for all outgoing and incoming equipment, verifying that all information entered is correct and accurate.
• Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.
• Collaborate with other departments to ensure seamless coordination of rental activities.
• Provide backup support to other team members in the office as necessary.
• Suggest ideas and ways to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
• Create and receive Purchase orders and invoices for Vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Other duties as assigned.
• Strong critical thinking skills and the ability to effectively problem-solve required.

Qualifications

• A high school diploma or equivalent experience.
• 3+ years of experience in the rental industry, customer service, or billing, preferred but not required.
• 1-2 years of data entry experience.
• Strong communication skills: verbal and written.
• Detail-oriented with strong organizational and multitasking abilities.
• MS Excel experience preferred.