Rental Check-In Agent

About the role

The Rental Check‑In Agent is the first point of contact for guests arriving at the rental shop, responsible for creating a warm, efficient, and sales‑focused check‑in experience. The role checks guests in, verifies online reservations, and processes payments for rentals, lesson packages, lift tickets, and retail items. Strong knowledge of The Summit’s product offerings is essential, and the agent actively shares that knowledge with guests and looks for opportunities to recommend upgrades, lessons, lift tickets, and retail items that will enhance their day on the mountain. The Summit at Snoqualmie is Seattle’s home mountain, offering year‑round activities such as mountain biking and scenic lift rides.

Responsibilities

• Track where delays occur during peak times and propose ideas to management for long‑term improvements.
• Identify inefficiencies in the rental POS and tracking process to help management refine product offerings and sales.
• Check guests in efficiently and accurately, verifying reservations, rental agreements, and required paperwork including waivers and identification.
• Process rental returns, inspect returned equipment for damage, and update inventory and reservation systems accordingly.
• Operate point‑of‑sale and reservation software to process payments for rentals, lesson packages, lift tickets, and retail items.
• Maintain an organized, efficient check‑in flow to minimize guest wait times, especially during peak periods.
• Complete opening and closing duties, including assisting with rental returns and cleaning the check‑in area for the next shift.
• Greet every guest with a positive, energetic, and welcoming attitude, setting a great first impression.
• Maintain a calm, professional, and solutions‑focused attitude during high‑volume periods and when handling guest concerns.
• Share product knowledge and check‑in best practices with new and seasonal team members.
• Actively sell and upsell rental upgrades, lesson packages, lift tickets, and retail items, using strong product knowledge to make personalized recommendations.
• Provide guests with detailed information about rental options, lesson offerings, lift ticket products, retail items, and the base area layout.
• Answer guest questions and resolve check‑in issues promptly and professionally.

Qualifications

• Must be at least 18 years old.
• Strong communication and guest service skills.
• Basic computer and point‑of‑sale system skills.
• Ability to multitask in a fast‑paced, high‑volume environment.
• Strong knowledge of rental equipment, lesson packages, lift tickets, and retail items, or the ability to quickly learn The Summit’s product offerings.
• Must wear the provided uniform and name tag at all times while on shift.
• Preferred: Previous experience in guest service, sales, retail, or ski/snowboard rental operations.
• Preferred: Familiarity with rental software, reservation systems, and point‑of‑sale systems.

Pay

$21.00 – $23.00 per hour.

Benefits

• Non‑benefited role (no traditional benefits).
• All individuals may contribute to the 401(k); discretionary match after 1,000 hours worked in a calendar year, with a 2‑year vesting cliff.
• Sick time accrues at 1 hour per 40 hours worked, up to a maximum of 64 hours per year.