Rental Branch Operations Manager

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do

The Rental Service Operations Manager position is responsible for maximizing the effectiveness, efficiency and safety of the Cat Rental Store (CRS) service operations at Thompson Machinery. Reporting to the Rental Store General Manager, the position will be responsible for overseeing and directing the company’s equipment service activities through CRS Branch Managers and Service Managers who oversee skilled service mechanic/technicians, service support staff and service shop activities for the Cat Rental Store. The position will play an integral role in hiring and training rental technicians, setting up service shops within new rental stores as the division expands, and overseeing service shop safety. Works closely with the general line construction shop service groups and will coordinate technician training and sharing of technical and new model information. Provides assistance to Rental Store Managers and technicians in prioritizing and completing service responsibilities and will have oversight responsibility for return-to-ready metrics for the Rental Store group.

Essential Duties & Responsibilities

• Manages staff and policies to promote positive strategic plan outcomes
• Aids Rental General Manager in developing Rental Store strategic plan and tactical actions to achieve strategies
• Maintains project tracking and progress reports for assigned rental service operations
• Investigates and documents events of work-related injury and/or property damage
• Basic understanding of business processes, financial statements and balance sheets
• Demonstrated professionalism, integrity, adaptability and a strong customer service focus
• Sense of urgency and self-initiative, and the personal drive for success
• Excellent communication skills

What We Expect Of You

• Basic Qualifications: High school diploma is required, and college and/or technical education is preferred. Five or more years of previous management level equipment service experience working on construction equipment, including Caterpillar, Deere, Case, Komatsu, etc., and allied equipment including JLG, Genie, Skyjack, etc., preferably within the equipment rental industry. A strong background in service technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred. Experience with leading process improvement initiatives, Lean, Six Sigma, etc. Knowledge, Technical Skill, & Abilities: Able to work a flexible schedule, including nights, weekends and on-call hours as required. Demonstrated professionalism, integrity, adaptability and a strong customer service focus. Sense of urgency and self-initiative, and the personal drive for success. Excellent communication skills.

The Basics

• Variety of medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• Up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

What's In It For You

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Careers

• Compensation for this position will be commensurate with candidate experience and background.
• Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.