Rental Attendant

Full-time seasonal position reporting to the Commercial Operations Manager within the Rentals department.

About the role

The Rental Attendant greets guests and assists with ski and snowboard rental equipment setup, including boot fitting, helmet sizing, and ski and snowboard sizing. This role combines customer service and technical skills to help provide a positive, safe experience for skiers and riders of all ability levels.

Responsibilities

• Assist guests in all aspects of the rental experience, including setup of ski and snowboard rental equipment, adjusting equipment, and answering questions.
• Get certified to tech all types of bindings in Granby Ranch’s rental shop.
• Assist with scanning rental assets into the system for accurate return data.
• Ensure all guests sign off on their DIN setting, with parents/guardians signing off for minors.
• Maintain an efficient, clean, and safe rental shop while preventing theft.
• Maintain rental fleet and inventory including boots, skis, snowboards, poles, and snowshoes.
• Check rental reservations daily to be aware of next-day bookings.
• Assist with daily rental equipment returns and put back to designated storage.
• Assist in tracking equipment, inventory, check-in, and check-out processes.
• Complete all data input and paperwork organization daily.
• Assist with Retail, Scanning, Tickets, and Ski School departments when needed.
• Learn how to sell ticket and rental products at the POS.
• Be aware of retail offerings to promote sales and learn how to sell retail at POS.
• Assist with ticket scanning outside during lunch breaks and high-volume season.
• Maintain an exceptional level of professional guest service in all interactions.
• Other duties as assigned.

Requirements

• Knowledge of winter snow sport equipment.
• Strong communication skills to convey information effectively.
• Active listening skills, including giving full attention to others and asking questions as appropriate.
• Problem-solving using logic and reasoning to identify strengths and weaknesses of alternative solutions.
• High school diploma or equivalent, or actively enrolled in high school.
• Preferred prior experience in a ski & snowboard rental shop.
• Preferred experience in skiing and riding.

Physical Requirements

• Capable of working in a high-volume, fast-paced environment.
• Able to lift up to 30 lbs.
• Able to lift boots, bindings, and skis for an extended period of time.
• Able to walk, kneel, squat, climb (ladders), reach, grab, push, pull, lift, sit, and stand.
• Must be available to work all weekends and holidays.

Benefits

• Paid sick time.
• Free Granby Ranch season pass.
• Free skiing and riding at 15 other Colorado resorts.
• Discounts on in-house food & beverage, rentals, lessons, and retail.
• Year-round/full-time positions qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits, and two weeks of paid time off per year.
• Employee housing available for full-time seasonal and year-round employees.

Pay

$17.50 per hour.