Rental Account Manager

About the role

The Rental Account Manager exists as the primary Rental Sales/Marketing function at the BU level. This position mainly supports the commercial rental and trailer services product lines. Will increase Ryder's rental sales presence in the BU ensuring the generation of profitable new accounts while retaining existing accounts. The end result should be the pure rental revenue growth, improved profitability and improved Return on Assets.

Responsibilities

• Develop leads through cold calls, telephone solicitation and customer visits.
• Absess customer's needs and develop a proposal.
• Work with rental operations to ensure the equipment is available.
• Train RSR in proper phone skills and marketing techniques.
• Maintain contact with customers through multiple customer visits and phone calls.
• Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals.
• Schedule retention visits to long term rental customers to ensure Ryder keeps a good relationship.
• Create and develop proposals and contracts.
• Maintain customer files, prepare follow-up correspondence and coordinate with other BU departments.
• Maintain FIS integrity and accuracy of customer data in the DPS system.
• Administer credit approval, collections of receivables, maintenance-PM status and updates of scheduling.
• Follow up within a specific time frame.
• Comply with company procedures.
• Diplomatically deal with collection of past due receivables.

Qualifications

• Bachelor's degree required in Marketing or 5 years equivalent job related experience.
• One (1) year or more sales experience or equivalent sales training required.
• Three (3) years or more sales experience preferred.
• One (1) year or more industry experience preferred.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to build strong customer relationships.
• Ability to work independently with minimal supervision.
• High energy, self-directed, self-motivated, and able to work as part of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.