Renewals Specialist - Splunk (Remote)

This role can be performed from any location within the United States.

About the role

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

Responsibilities

• Engage early and frequently with customers and partners, together with the Renewals Manager, to help solve technology challenges, address competitive risks, evaluate multiple solutions to meet customer needs, and enhance the product experience, typically starting six or more quarters prior to renewal.
• Build relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy.
• Work on high volume, transactional opportunities and support consultative renewals with the team.
• Apply technical expertise across related products and services within a defined architecture to support renewal execution.
• Participate in customer discussions to understand renewal needs and tailor messaging to business priorities.
• Highlight Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes.
• Assist in identifying adoption, competitive, or technical risks and contribute to resolution planning with support from cross-functional teams.
• Prepare renewal quotes and collaborate with internal stakeholders to refine pricing and terms for successful closure.
• Support resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Suggest renewal options based on product knowledge and input from more senior team members.
• Participate in scalable renewal motions by collaborating with account teams and using shared tools and processes.
• Identify repetitive tasks and suggest areas where automation or simplification could improve efficiency.
• Demonstrate deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution.
• Share product-specific insights and renewal learnings with peers to improve consistency and adherence to process.
• Use software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
• Surface gaps based on customer feedback and suggest improvements to enhance renewal outcomes.
• Collaborate cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
• Take ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
• Share renewal insights and process learnings with peers to support team consistency and execution quality.

Requirements

• 3+ years of related experience.

Preferred Qualifications

• Understanding of Renewal processes, procedures, and systems used to accomplish the work, and familiarity with the broader underlying concepts in Renewal motion.
• Value Proposition Development - different GTM channel and supporting governance mechanisms.
• Basic understanding of analytics and programmatic processes.
• Applies understanding of how the team relates to Renewals Managers & Specialists to improve efficiency of own work.
• Understanding of software subscription, licensing, and support service contracting models.
• Discovery, negotiation, and closing skills at all levels.

About Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $101,300.00 to $166,800.00 for new hires in U.S. locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

For certain locations, the full salary range is listed below:

• New York City Metro Area: $113,500.00 - $206,100.00
• Non-Metro New York State & Washington State: $123,600.00 - $200,600.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday.
• Paid year-end holiday shutdown.
• 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next.
• Additional paid time away may be requested to deal with critical or emergency issues for family members.
• Optional 10 paid days per full calendar year to volunteer.
• Eligibility to earn annual bonuses subject to Cisco’s policies (for non-sales roles).
• For sales roles, employees earn performance-based incentive pay on top of their base salary, split between quota and non-quota components, subject to the applicable Cisco plan.