Renewals Specialist - Splunk (Remote)

About the role

This role engages early and frequently with customers and partners to help solve technology challenges, address competitive risks, evaluate multiple solutions to meet customer needs, and enhance the product experience, typically starting six or more quarters prior to renewal.

Responsibilities

• Engages early and frequently with customers and partners to help solve technology challenges, address competitive risks, evaluate multiple solutions to meet customer needs, and enhance the product experience, typically starting six or more quarters prior to renewal.
• Builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy.
• Works on high volume, transactional opportunities and supports consultative renewals with team.
• Applies technical expertise across related products and services within a defined architecture to support renewal execution.
• Aligned to mid-market or regional accounts with moderate complexity.
• Participates in customer discussions to understand renewal needs and begins to tailor messaging to business priorities.
• Highlights Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes.
• Affords identification of adoption, competitive, or technical risks and contributes to resolution planning with support from cross-functional teams.
• Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure.
• Supports resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Suggests renewal options based on product knowledge and input from more senior team members.
• Participates in scalable renewal motions by collaborating with account teams and using shared tools and processes.
• Identifies repetitive tasks and suggests areas where automation or simplification could improve efficiency.
• Demonstrates deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution.
• Shares product-specific insights and renewal learnings with peers to improve consistency and adherence to process.
• Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
• Surfaces gaps based on customer feedback and suggests improvements to enhance renewal outcomes.
• Collaborates cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
• Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
• Shares renewal insights and process learnings with peers to support team consistency and execution quality.

Requirements

• 3+ years of related experience.
• Understanding of Renewal processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in Renewal motion.
• Value Proposition Development - different GTM channel and supporting governance mechanisms.
• Basic understanding of analytics and programmatic processes.
• Applies understanding of how the team relates to Renewals Managers & Specialists to improve efficiency of own work.
• Understanding of software subscription, licensing and support service contracting models.
• Discovery, negotiation, and closing skills at all levels.

Preferred Qualifications

• Understanding of Renewal processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in Renewal motion.
• Value Proposition Development - different GTM channel and supporting governance mechanisms.
• Basic understanding of analytics and programmatic processes.
• Applies understanding of how the team relates to Renewals Managers & Specialists to improve efficiency of own work.
• Understanding of software subscription, licensing and support service contracting models.
• Discovery, negotiation, and closing skills at all levels.

Skills

• Technical expertise across related products and services within a defined architecture to support renewal execution.
• Software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
• Identification of adoption, competitive, or technical risks and contributions to resolution planning with support from cross-functional teams.
• Preparation of renewal quotes and collaboration with internal stakeholders to refine pricing and terms for successful closure.
• Resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Suggestion of renewal options based on product knowledge and input from more senior team members.
• Participation in scalable renewal motions by collaborating with account teams and using shared tools and processes.
• Identification of repetitive tasks and suggestions for areas where automation or simplification could improve efficiency.
• Demonstration of deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution.
• Sharing of product-specific insights and renewal learnings with peers to improve consistency and adherence to process.
• Surfacing gaps based on customer feedback and suggesting improvements to enhance renewal outcomes.
• Collaboration cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
• Taking ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
• Sharing renewal insights and process learnings with peers to support team consistency and execution quality.

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.

Pay

The starting salary range posted for this position is $101,300.00 to $166,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

This role can be performed from any location within the United States.