Renewals Specialist, Sales

Essential Responsibilities

• Drive end-to-end renewal processes for assigned accounts, ensuring timely and accurate completion
• Generate and refine renewal quotes with strong attention to detail
• Proactively engage customers approaching subscription expiration to secure on-time renewals and maximize retention
• Execute high-volume renewal activities, including quoting, follow-up, and coordination
• Maintain professional communication with customers and internal stakeholders throughout the renewal process
• Identify and support cross-sell and upsell opportunities to drive account growth
• Leverage product knowledge to enhance renewal conversations and uncover expansion opportunities
• Collaborate on and escalate service-related issues to ensure timely resolution
• Partner with Account Executives and Customer Success teams on renewal strategy and account alignment
• Maintain accurate pipeline data in Salesforce to support visibility and forecasting
• Ensure renewal activities are properly documented for tracking and reporting
• Meet established workflow SLAs while delivering speed, accuracy, and quality
• Identify and recommend process improvements to increase efficiency and effectiveness
• Pursue ongoing professional development, including product and market knowledge
• Contribute to team knowledge sharing and best practices

Required Qualifications

• Minimum of 2+ years of experience in an educational technology or K-12 school environment
• Experience supporting or managing sales, contract renewals, or customer accounts with a demonstrated track record of success
• Strong technical proficiency in Salesforce.com and Google Workspace or Microsoft Office applications, with the ability to manage, analyze, and interpret data effectively
• Highly organized and dependable, with the ability to prioritize tasks, manage multiple deadlines, and follow through on commitments in a fast-paced environment
• Able to travel up to 10% for training and national sales meetings

Preferred Qualifications

• Familiarity with EdTech products, subscription models, and/or the K–12 market landscape
• Demonstrated ability to manage high-volume workflows while maintaining accuracy and meeting deadlines
• Strong written and verbal communication skills, with the ability to work effectively across teams and respond to customer and internal requests in a timely manner

About Amplify

The Renewals Specialist plays a key role in managing and optimizing our subscription accounts to ensure a seamless customer experience. This role involves renewing, up-selling, and closing high-volume renewals with upcoming expirations to drive revenue for assigned accounts. You will collaborate with cross-functional teams to maintain an accurate pipeline, ensuring effective forecasting and achieving high renewal rates, all while delivering exceptional accuracy, efficiency, and service to our customers.