Renewals Account Manager (Intellectual Property)

About the role

This is an opportunity to champion our line of patent and trademark products. You’ll maintain successful client relationships, manage renewals, drive incremental revenue, and provide cross-functional perspective on product and process improvements to enhance the client experience.

Responsibilities

• Act as an advocate for both the client and Clarivate to ensure positive outcomes
• Communicate with existing clients by telephone, email, and video calls to sell and retain products and services
• Identify and pursue uplift opportunities with your team to support existing clients
• Identify, manage, and resolve issues via collaboration with internal teams
• Manage all renewal orders through Salesforce and customer portals as required
• Provide weekly reporting to managers, specialists, and regional sales/RAM leaders
• Execute regular account reviews, including contract status, product migration, cross-sell/upsell opportunity, account penetration, and issue review; provide updated and regular status reports to key stakeholders
• Actively learn about Clarivate offerings and products

Requirements

• 5+ years of sales experience
• 3+ years of experience in B2B sales
• 3+ years in an account management, business development, or renewals specialist role
• At least 1 year of experience in Salesforce.com or a similar tech-based CRM platform

Preferred Qualifications

• Experience in Intellectual Property sales or a similar industry
• Understanding of consultative selling and strategic account management
• Experience in subscription selling, Intellectual Property, or information services
• Ability to work independently and collaboratively, making data-driven decisions and leveraging resources when appropriate
• Capacity to learn and effectively utilize Salesforce.com and other relevant programs
• Ability to analyze, compare, evaluate, reconcile, and draw actionable conclusions from data

About the Team

This role reports to the Manager of Renewals Sales and works as part of a team across the Americas. You’ll collaborate with a team of 5 colleagues located across the US.

Schedule

Full-time, permanent. This is a hybrid opportunity requiring 2–3 days a week in the office, preferably in Alexandria VA, Tempe AZ, Denver CO, Kansas City MO/KS, Ann Arbor MI, or Philadelphia PA. All US-based candidates are encouraged to apply.

Pay

The expected base salary for this position is $62,000 – $85,000 USD per year. The role is eligible for incentive earnings with a sales target. Individual pay is based on experience, education, skill, ability, expertise, and other relevant factors.

Benefits

• Medical, dental, and prescription drug coverage
• Life insurance
• 401k with company match
• Long-term disability coverage
• Paid vacation and sick time
• Volunteer time off
• Employee discount programs