Renewals Account Manager (Intellectual Property)

About the role

We are looking for a Renewal Account Manager to champion our line of patent and trademark products. If you’re experienced in maintaining successful client relationships, managing renewals, driving incremental revenue, and providing invaluable cross-functional perspective on product and process improvements to the client experience, we would love to speak with you.

Requirements

• 5+ years of sales experience
• 3+ years of experience in B2B sales
• 3+ years in an account management, business development, or renewals specialist role
• At least 1 year of experience in Salesforce.com or a similar tech-based platform/CRM

It would be great if you also have:

• Experience in Intellectual Property sales or similar industry
• Understanding of consultative selling and strategic account management
• Experience in subscription selling, Intellectual Property, or information services
• Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate
• Capacity to learn and effectively utilize Salesforce.com and other programs relevant to the role
• Ability to analyze, compare, evaluate, reconcile, and draw meaningful conclusions and action plans from data

Responsibilities

• Act as an advocate for both the client and Clarivate to ensure positive outcomes
• Communicate with existing clients by telephone, e-mail, and video calls to sell and retain products and services
• Identify and pursue uplift opportunities with your team to support our existing clients
• Identify, manage and resolve issues via collaboration with internal teams
• Manage all renewal orders through SFDC and customer portals as required
• Provide weekly reporting to Managers, Specialists and Regional Sales/RAM leaders
• Execute regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to key stakeholders
• Actively learn about Clarivate offerings and products

About the team

This role will report to the Manager of Renewals Sales, working as part of a team across the Americas. You will be a part of a team of 5 colleagues located across the US.

Schedule

Full Time, permanent. This is a hybrid opportunity working 2-3 days a week, preferably in Alexandria VA, Tempe AZ, Denver CO, Kansas City MO/KS, Ann Arbor MI or Philadelphia PA. We encourage all US-based candidates to apply.

Pay

The expected base salary for this position is $62,000 - $85,000 USD per year. This role is eligible for incentive earnings with a sales target. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

Benefits

• Medical, dental, and prescription drug coverage
• Life insurance
• 401k with match
• Long term disability coverage
• Vacation and sick time
• Volunteer time
• Discount programs
• Many more benefits