Renewals Account Manager - Commercial/Named (Bilingual Spanish)

About the role

The Renewals Sales Representative for Named segment is focused on exceeding renewal and expansion quotas by proactively managing an annual pipeline. Key responsibilities include reaching out to customers ahead of support expiration for technical health checks, promoting product adoption, educating on new features, and driving renewals, upgrades, and new license sales.

Responsibilities

• Effectively manage an annual pipeline by reaching out to customers many months before support expiration to perform customer experience assessments and environment health checks.
• Proactively engage with customers with the goal of educating customers of new product features, additional products, and tie it to the business outcomes, close renewals and grow accounts by selling and closing upgrades and new licenses.
• Understand who the stakeholders at the customer and at partner are, what matters to them, and work backwards.
• Cold call customers with lapsed support, with the goal of reactivating support.
• Work cross-functionally with Deal Desk, Legal Department, Sales and others to prepare Enterprise Renewals Agreements, Special Terms, and Create NSQ’s.
• Clearly communicate and sell complicated offers, internally and externally.
• Effectively negotiate Renewals offers at the CxO level.
• Accurate forecasting, business analysis, and sharing insights.
• Assist customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers (opening license cases, walking customers through the process, ensuring satisfactory resolution), Customer Support Ticket Assistance (Educating customers on how to open support tickets, escalating support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction), and Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses.
• Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com).
• Impeccable Salesforce hygiene.
• Prioritize workload to meet all KPIs, goals and objectives. Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings.

Requirements

• Minimum of 3+ years relevant work experience is one or more of the following: Sales, Account Management, Customer Success, Account Management, Renewals experience is a plus.
• Proven track record of overachievement of quota and KPIs.
• Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team.
• Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level.
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas.
• High-energy, motivated self-starter prepared to handle high number of email communications and outbound telephone calls.

Qualifications

• Bilingual (Fluent in English and Spanish)

Skills

• Compensation Transparency

Benefits

• Unlimited paid time off
• 12 paid holidays including 4 global Veeam Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Pay

$103,800—$173,000 USD

Schedule

N/A