Renewal Success Manager

About DeepL

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets trust DeepL's Language AI platform for human-like translation, improved writing, and real-time voice translation. Founded in 2017, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create meaningful impact.

What Sets Us Apart

We blend cutting-edge AI technology, meaningful work, and a culture where people thrive. Our team of innovators, researchers, and creators is driven by a shared purpose: unlocking human potential by making work simpler, smarter, and more connected. At DeepL, you’ll join a team dedicated to innovation, growth, and well-being.

About the Role

As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realized by our customers translates into long-term commercial commitment.

Responsibilities

• Strategically lead the renewals process for some of our most critical and complex customer engagements, aligning customer health and usage with our pricing models and growth-oriented contracts.
• Design pricing models and multi-year agreements that reward adoption and pave the way for future expansion.
• Navigate the "procurement maze," leading negotiations with legal, finance, and other stakeholders to ensure all terms align with our Deal Desk standards.
• Partner closely with Customer Success Managers, Account Executives, and the wider Go-to-Market organization to ensure alignment on the customer journey.
• Maintain forecast accuracy for your region, ensuring "on-time" renewal is the standard.
• Work with our Global Systems Integrators (GSIs) and Partners to align our renewal strategy with the customer's broader digital transformation.

Qualifications

• Proven success in a commercial renewal role within a SaaS or AI organization.
• Commercial mindset and ability to craft a compelling value narrative for customers.
• Knowledge of the LAER customer success framework, quota-to-cash processes, and pricing levers.
• Strong collaboration with Customer Success, Account Executives, and the wider Go-to-Market organization.
• Highly structured approach and operational framework for the renewal lifecycle.
• Skilled at negotiating with procurement, finance, legal, and other stakeholders while protecting margins and fostering long-term relationships.
• Fluent in English (French, Spanish, or Portuguese would be a bonus).

Benefits

• Diverse and internationally distributed team: Join a global community with people of more than 90 nationalities across the UK, Germany, the Netherlands, Poland, the US, and Japan.
• Open communication and regular feedback: We value clear, honest communication, collaboration, and actionable feedback.
• Hybrid work and flexible hours: Hybrid schedule with two days in the office per week, flexible working hours, and trust in your productivity.
• Virtual Shares: Every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth.
• Regular in-person team events: Local team gatherings, new-joiner onboardings, and company-wide events.
• Monthly full-day hacking sessions: "Hack Fridays" allow you to work on passion projects and collaborate with other teams.
• 30 days of annual leave: Generous time off (excluding public holidays) and access to mental health resources.
• Competitive benefits: A globally tailored benefits package that reflects the diversity of our team and supports your unique needs.