Customer Success Manager

About the role

This is a remote role for someone based on the East Coast or Central US, ideally in locations such as Florida, Georgia, Austin, Charlotte, Raleigh, Atlanta, Nashville, or Dallas. The role reports into a UK-based Director of Operations and Customer Success.

Responsibilities

• Own and grow the US customer base
• Speak directly to customers, drive adoption, grow accounts, and build Customer Success processes
• Help level up the Customer Success function
• Support and eventually lead two junior team members
• Bring a modern, AI-enabled approach to Customer Success

Requirements

• A strong B2B SaaS or software background
• Experience speaking directly to customers, driving adoption, growing accounts, and building Customer Success processes
• Experience in construction, industrial, or manufacturing or a similar vertical is essential

Qualifications

• Full US work authorization required

Benefits

• Compensation is expected to be around $95k-$110k plus bonus, benefits, and equity