Renewal Specialist - SaaS Contracts

About the role

Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. With an 85%+ renewal rate—one of the highest in the software subscription industry—this role is critical to maintaining and increasing that rate as we grow.

We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may appeal to you if you’re early in your career, are a contracts/accounting specialist looking for a change, or are seeking a path to a customer-facing career. You will be accountable for proactively driving on-time completion of software subscription renewals, engaging with customers to retain and expand the Sonatype footprint, and using seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.

Responsibilities

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.
• Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options.
• Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution.
• Educate customers on relevant subscription options based on their current and future product and service goals.
• Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per Sonatype’s policies and procedures.
• Help ensure customers are successful and delighted with Sonatype products and services, not merely satisfied.

Requirements

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
• Ability to discuss contract compliance, expansions, and product pricing with customers.
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on time.
• Experience with Salesforce.com or other CRM systems.
• Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes.
• Interest in learning about modern software development and associated technologies.

Benefits

• Parental Leave Policy
• Paid Volunteer Time Off (VTO)
• Diversity & Inclusion Working Groups
• Flexible working practices

About Sonatype

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining proactive protection against malicious open source, enterprise-grade SBOM management, and the leading open-source dependency management platform. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers with unmatched open-source expertise. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

Notable achievements:

• 2026 Gartner® Magic Quadrant™ Leader for Software Supply Chain Security
• 2026 Celebrating 15 Years of Sonatype Research Labs – Industry-leading software supply chain and open source security research
• 2026 Founding Member of the Linux Foundation Initiative for Open Source Sustainability
• 2026 State of the Software Supply Chain® Report – Continuing industry leadership in software supply chain security and AI security research
• 2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing
• 2025 AI Compliance Solution of the Year - AI Breakthrough Awards
• 2025 DEVIES Award to our SBOM Manager for innovation and impact in developer technology
• 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
• 2024 Constellation AST Shortlist for Application Security Testing
• 2024 Data Breakthrough Awards: Open Source Data Solution of the Year
• SD Times: Best in Show Security
• Fast Company Best Workplaces for Innovators 2024
• The Herd Top 100 Private Software Companies 2024