Renewal Solution Specialist

Job Title: Renewal Specialist Contract Duration: 1 year, possible extension Location: Chicago, IL Work Arrangement: Remote (some travel required) Summary The Renewal Support Specialist is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness. What You’ll Do Quote transactional renewals and respond to inquiries from sales regarding expiring contractsConsult with sales to prepare renewal quotes and identify upselling opportunitiesBuild and maintain business relationships with sales teams and partner contactsAttend partner-specific and renewal-related training sessionsCollaborate with Product Specialists and partners to support sales effortsMaintain responsiveness to sales and customer needsParticipate in external training and conferences (with manager approval)Support renewal operations by managing quote preparation and pipeline tracking What we expect of you Bachelor’s Degree and 1 year of experience in Renewals, Quotes, Sales Support or a related field OR5 years of experience in Renewals, Quotes, Sales Support OR a related field without a degreeProficiency in Microsoft Office SuiteStrong written and verbal communication skillsAbility to manage multiple priorities and meet deadlines in a dynamic environmentAttention to detail and accuracyTime-management and organizational skillsAbility to prioritize work under pressure and frequent interruptionsWillingness to travel up to 10% as neededAbility to understand and apply written and verbal instructionsExperience in technology sales support (preferred)