Renewal Representative

About the role

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio's cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world's largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success. We embrace our differences and are "Better Together" as One Reltio. We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We "Own It". Every day, we innovate and evolve, so that today is "Always Better Than Yesterday". If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk! Job Summary As a Renewal Representative at Reltio, you'll manage a pipeline of standard renewal opportunities for an assigned set of accounts — proactively engaging clients, negotiating within established pricing and commercial guidelines, and ensuring renewals close on time. Beyond renewals, you'll spot cross-sell, upsell, and expansion opportunities during customer conversations and partner with Account Executives and Customer Success Managers to follow through. You'll be a trusted first point of contact for customer questions, routing technical issues to the right team, and you'll work closely with CSMs, AEs, and Sales Ops to coordinate deal structure, pricing, and communication.

Responsibilities

• Manage the end-to-end renewal process for your portfolio, prioritizing by renewal date, ARR, customer health, and risk
• Handle standard renewals independently; partner with senior teammates on complex or non-standard deals
• Kick off internal renewal prep ~120 days out with your AE and CSM to review health, usage, contracts, and pricing
• Engage customers 90–120 days before renewal to confirm timing and next steps
• Prepare proposals and quotes based on approved pricing and terms
• Validate ARR, pricing, discounts, and contract terms using Excel and internal tools
• Negotiate standard renewal terms; escalate exceptions or non-standard structures
• Identify multi-year renewal opportunities and partner with Sales Ops, Finance, and Legal on approvals
• Build working knowledge of SaaS agreements, order forms, and amendments
• Keep Salesforce accurate and current — amounts, close dates, forecast status, risk, and next steps
• Apply forecasting discipline and communicate pipeline changes clearly
• Flag renewal risk early (low adoption, budget constraints, competitive pressure, org changes)
• Partner with CS and Sales on retention actions; document churn/contraction reasons
• Surface upsell/cross-sell opportunities uncovered during renewal conversations
• Support multi-year deals and other strategies that deepen customer commitment

Skills

Must Have: