Renewal Lead Qualifier (Remote in US EST & CST)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We move fast, deliver excellence, and win together. Here, how we work matters just as much as what we achieve.

About the role

As a Renewal Lead Qualifier, you will be the first contact point in supporting renewal leads, driving excellence in customer service while acting as a subject matter expert for our products, offerings, and solutions. This is a remote position in the United States within the EST and CST time zones for business operations.

Responsibilities

• Maintain accurate and up-to-date records of all interactions and leads in our Salesforce CRM system.
• Demonstrate a comprehensive understanding of Pitney Bowes' growth solutions product portfolio and professionally present to prospects.
• Quickly understand challenges or pain points prospects are experiencing to enable quick evaluation of the compatibility between their requirements and our growth solutions.
• Schedule meetings for the segment sales team.
• Maintain an in-depth understanding of the current competitive landscape in which our solutions operate to enable strategic positioning of our offerings to prospects.
• Master the ability to communicate Pitney Bowes’ products and services, including shipping, Customer Communications Management (CCM), and mailing products clearly, accurately, and concisely over the phone and in written communication.
• Complete other duties as assigned.

Requirements

• Experience utilizing a comprehensive Salesforce Client Relationship Management (CRM) system, prospecting software, email outreach, and other direct marketing methods and tools.
• Proven experience in a sales or business development role, preferably in the software or technology sector.
• Excellent written and verbal communication, listening skills, and interpersonal skills.
• An intrinsic drive as a self-starter with a strong desire to succeed and achieve targets.
• Ability to build and nurture relationships with prospects of all levels of authority.
• An inquisitive mind, logical thinking, and strong problem-solving skills.
• Willingness to try new approaches, learn, and grow.
• Ability to adapt quickly to new technology and pivot between multiple talk tracks throughout the day.
• Ability to effectively work in an agile work environment using a variety of communication tools to engage with clients, prospects, and other Pitney Bowes resources while working remotely.

Qualifications

• Knowledge of the shipping/logistics industry or SaaS software industry is a plus.

Our Team

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world. Our solutions help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats. Products include:

• SendPro Series C&P
• DI2000
• Smart Lockers
• Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents
• SendPro MailCenter (Mailing & Shipping Postage Meter)
• PitneyShip Cube

Benefits

• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pay

$28.50 per hour.

Schedule

Monday through Friday during general business hours.