Renewal Lead Qualifier (Remote in US EST & CST)

At Pitney Bowes we are revolutionizing the shipping industry with our cutting-edge software solutions. Our innovative platform streamlines shipping operations, enhances efficiency, and powers business growth for our clients.

About the role

As a Renewal Lead Qualifier, you will be the first contact point in supporting renewal leads, driving excellence in customer service while acting as a subject matter expert for our products, offerings, and solutions. This is a remote Inside Sales position open to qualified candidates living in the United States. You must reside in the EST and CST areas to be eligible for consideration for this job.

Responsibilities

• Maintain accurate and up-to-date records of all interactions and leads in our Salesforce CRM system.
• Make outbound calls, receive inbound calls, respond to emails, and schedule qualified client lead meetings with the sales team representative.
• Demonstrate a comprehensive understanding of Pitney Bowes' growth solutions product portfolio and professionally present to prospects.
• Quickly understand challenges or pain points prospects are experiencing to enable quick evaluation of the compatibility between their requirements and our growth solutions.
• Maintain an in-depth understanding of the current competitive landscape in which our solutions operate to enable strategic positioning of our offerings to prospects.
• Master the ability to communicate Pitney Bowes’ products and services, including shipping, Customer Communications Management (CCM), and mailing products clearly, accurately, and concisely over the phone and in written communication.
• Complete other duties as assigned.

Requirements

• Proven experience in a sales or business development role, preferably in the software or technology sector.
• Experience utilizing a comprehensive Salesforce Client Relationship Management (CRM) system, prospecting software, email outreach, and other direct marketing methods and tools.
• Excellent written and verbal communication, listening skills, and interpersonal skills.
• An intrinsic drive as a self-starter with a strong desire to succeed and achieve targets.
• The ability to build and nurture relationships with prospects of all levels of authority.
• An inquisitive mind, logical thinking, and strong problem-solving skills.
• A willingness to try new approaches, learn, and grow.
• The ability to adapt quickly to new technology and pivot between multiple talk tracks throughout the day.
• The ability to effectively work in an agile work environment using a variety of communication tools to engage with clients, prospects, and other Pitney Bowes resources while working remotely.
• Knowledge of the shipping/logistics industry or SaaS software industry is preferred but not mandatory.

Pay

$28.50 per hour.

Schedule

Monday through Friday during general business hours.

Our Team

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats.

• SendPro Series C&P, DI2000, and our newest product/service—Smart Lockers.
• Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.
• SendPro MailCenter: Mailing & Shipping Postage Meter.
• PitneyShip Cube.