Renewal Agent (GL)

About Integrated Specialty CoveragesIntegrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners. Job Summary: What Makes This Role Different? CCIS believes great salespeople should spend their time selling. That's why CCIS invests significantly in marketing and lead generation to provide our agents with a steady pipeline of inbound opportunities. CCIS has done business with over 75,000+ licensed contractors, many of whom have been with the company for more than 10 years. While networking and relationship building are always encouraged, this role is designed to maximize your time helping customers and closing business, not chasing cold leads. The Commercial Insurance Renewal Agent is a production-focused sales and account management role responsible for retaining and growing an established book of commercial insurance customers, with a primary focus on General Liability insurance for contractors. You will own the renewal process for your assigned customers, proactively managing upcoming renewals from initial outreach through completion. This includes gathering underwriting information, reviewing coverage and pricing, presenting renewal options, overcoming retention challenges, and guiding customers through the renewal process. Success in this role is driven by retention, premium production, and account growth. In addition to retaining existing business, you will identify opportunities to strengthen customer relationships by connecting contractors with additional CCIS insurance and surety products that fit their business needs. This position begins fully onsite in our Sacramento office. Following successful completion of the probationary period, employees are eligible for a hybrid schedule with one work-from-home day per week. Position Responsibilities: Manage an assigned book and pipeline of upcoming General Liability renewals from initial outreach through completed renewalProactively contact existing customers regarding upcoming renewals, coverage needs, underwriting requirements, pricing, and paymentReview existing policies and customer information to identify changes that may impact renewal eligibility, coverage, or pricingGather and evaluate underwriting information needed to prepare accurate renewal optionsWork with insurance carriers and wholesale partners to obtain renewal terms and satisfy underwriting requirementsPresent renewal options to customers and guide them through coverage, pricing, and payment decisionsProcess renewal payments and complete the necessary steps to successfully bind and renew coverageRetain existing customers by identifying concerns, addressing renewal obstacles, and finding appropriate solutions within available carrier optionsIdentify opportunities for additional CCIS products, including Workers' Compensation insurance and surety bondsAssist customers with renewal-related questions across CCIS product lines as part of the broader Renewal teamMaintain consistent and organized follow-up throughout the renewal cycleMaintain accurate customer, policy, renewal, and activity records within CCIS systemsWork closely with the Service team when a customer requires servicing outside the normal renewal processMeet and exceed defined retention, premium production, activity, and other performance objectivesContribute to the continued improvement of renewal workflows, customer experience, and team processes Minimum Qualifications: Commercial insurance experience strongly preferred, particularly experience with General Liability insuranceCandidates without direct commercial insurance experience may be considered with relevant insurance, sales, underwriting, account management, or similar experienceWorking knowledge of commercial insurance products, underwriting concepts, and carrier processes preferredActive California Property and Casualty license preferred; candidates without an active license must be willing and able to obtain one, with licensing support provided by CCISStrong sales and customer-retention mindsetAbility to manage a high-volume renewal pipeline and prioritize accounts based on timing and customer needsStrong follow-up habits and the ability to manage multiple customer conversations simultaneouslyStrong written and verbal communication skillsAbility to explain insurance products, pricing, and requirements clearly and professionallyComfortable working toward defined production and retention goalsStrong attention to detail and ability to maintain accurate recordsAbility to learn and effectively use multiple technology platformsProficiency with Microsoft Office productsAbility to work onsite in Sacramento during the initial probationary period This role also offers bonus pay. Your Talent Acquisition representative will share more details about the bonus component should you advance in the interview process. The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.National Pay Range: $25 USD - $30 USD Benefits of Working at ISCEmployee Ownership Program - every eligible employee shares in the financial rewards that grow when the company growsProfessional development opportunitiesOwner Referral ProgramWork from home reimbursement for remote/hybrid rolesCanary emergency financial assistance programComprehensive medical, dental, visionLife/AD&D InsuranceConfidential, Employee Assistance ProgramHealth Savings Account, includes company contributionShort-term disabilityVoluntary benefits - supplemental accident, critical illness, hospital insuranceEmployee discounts401(k) Plan with company match contributionAddition Wealth Financial Wellness ProgramVarious Time Off Programs11 company paid holidaysApplicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at HR@ISCMGA.com or 760-599-7242.ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law. **Must be legally authorized to work in the United States.****ISC participates in the Federal E-Verify program**