Renewal Account Executive (Remote US in EST & CST)

About the role

As a Renewal Account Executive within the Digital Shipping Solutions team, you will play a critical role in driving client retention and contributing directly to Pitney Bowes’ Annual Recurring Revenue (ARR) goals. This position has 4 openings and is a remote Inside Sales role open to qualified candidates residing in the United States, specifically in the EST and CST time zones (PST and MST applicants are not eligible). Applicants must be legally authorized to work in the U.S.; visa sponsorship is not available.

Responsibilities

• Manage, upgrade, and grow a portfolio of small and mid‑sized business or multi‑location accounts through proactive 40‑60 daily outbound calls.
• Generate quotes, close activities, and process order information to retain core revenue.
• Present and close renewal opportunities virtually or by phone with existing clients.
• Navigate the requirements and regulations associated with renewal agreements.
• Plan and document sales activities, maintain accurate customer records, execute campaigns, build pipeline, and manage forecasting using Salesforce.
• Address and overcome client objections by effectively communicating program benefits, features, and Pitney Bowes’ value proposition.
• Perform additional duties as assigned.

Requirements

• Product‑oriented sales professional committed to delivering exceptional client satisfaction.
• Skilled at identifying upsell and cross‑sell opportunities within the Pitney Bowes suite of solutions.
• Motivated to continually grow and develop as an Account Executive in the technology space.
• Experienced in Inside Sales, particularly within the Shipping or Mailing domains.
• Direct experience interacting with clients in a sales capacity.
• Comfortable initiating 40‑60 outbound sales calls at a mid‑level volume.
• Knowledge of the Shipping or Mailing domain, including a foundational understanding of carrier solutions.
• Strong experience selling SaaS solutions, ideally in eCommerce, warehouse shipping, mailing solutions, or office shipping.
• Proficient with Salesforce CRM tools.
• Demonstrated success in client retention.
• Proven ability to close business over the phone or in virtual environments.
• Excellent written and verbal communication skills.

Skills

• Salesforce CRM proficiency
• Upsell and cross‑sell techniques
• Outbound calling (40‑60 calls/day)
• Client retention strategies
• SaaS solution selling
• Written and verbal communication

Benefits

• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pay

The non‑negotiable base compensation is $21.88 per hour. With incentive‑based earnings, the total on‑target earnings (OTE) are approximately $75,000 annually.