Removal Technician

About the role

Responsible for the care, removal, and transport of deceased. Collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drives company-owned vehicles. Maintains company vehicle cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

Responsibilities

• Removal: Safely drives company-owned professional vehicles to perform “first call” removals of deceased in accordance with local and state/provincial laws as well as company policies and procedures.
• Follows processes for chain-of-custody, paperwork, and deceased identification.
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodates their processes and procedures.
• For home removals, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation.
• Follows company procedures in removing soiled garments, bedding, or other materials; leaves a warm and courteous first impression.
• Enters deceased event information into proprietary software according to company procedures.
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets.
• Vehicle Maintenance: Washes, vacuums, and cleans vehicles ensuring vehicle is presentable.
• Fuels vehicles as necessary.
• Follows safety guidelines and expenditure processes.
• Maintains personal protective and removal supplies in vehicles including cleaning products.
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection.

Minimum Requirements

• Education: High School Diploma or equivalent
• Licenses: Current state/province issued driver’s license with an acceptable driving record
• Experience: At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
• Knowledge, Skills And Abilities:
  • Ability to work schedule to support business needs including weekends and nights
  • Ability to work on-call weekends, nights and holidays rotation
  • Ability to lift up to 75 pounds; push/pull up to 200 pounds
  • Ability to drive in hazardous, heavy traffic, and weather conditions
  • Basic computer skills required

Work Conditions

• Work Environment: Work indoors and/or outdoors during all seasons and weather conditions; local and/or multiple location traveling required; comply with Field dress code policy
• Work Postures: Frequent, continuous periods of time standing, up to 6 hours per day; climbing stairs to access buildings frequently
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage; lifting, pushing, pulling up to 75 pounds
• Work Hours: Working beyond “standard” hours as the need arises; local travel up to 100% using company vehicle