REMOTE Vendor Management Manager, CMS

What You'll Do

• Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
• Oversee all aspects related to the CMS Vendor Management department personnel and third-party vendor relationships.
• Oversee vendor onboarding due diligence requirements according to Company policy.
• Proactively review and analyze current business processes and identify opportunities to increase compliance and operational efficiencies.
• Prepare risk assessments of new and existing vendors and develop strategies and procedures to minimize risk.
• Manage, monitor, and track compliance of all third-party vendors to regulatory and internal policy by ensuring activities adhere to established service level.
• Oversee and monitor vendor complaints according to Company Policy.
• Assess and assign risk tolerance based on regulatory requirements.
• Manage action plans as needed to ensure compliance.
• Serve as first point of contact if vendors are non-responsive to team requests.
• Escalate items immediately if vendor remains non-compliant.
• Oversee monthly vendor scorecard review process.
• Including but not limited to timely completion, performance analysis, action plan documentation and follow up.
• Ensure proper tracking, measurement, and reporting to evaluate vendor performance using the vendor scorecard performance and monthly trending analysis.
• Oversee vendor scorecard meetings to ensure active follow up on automation and business unit requirements.
• Reports to company Senior Management on third party vendor performance, compliance status, quality of services provided, etc.
• Monitor, evaluate, and approve department forms, job aides and/or documents to ensure compliance and timeliness as it relates to vendor management.
• Conduct periodic risk reviews of critical/high risk vendors.
• Manage VM Quality Assurance team day-to-day operations.
• Manage and conduct periodic performance review meetings with associates.

What You'll Need

• Bachelor’s degree or equivalent combination of education and work experience.
• Five (5) or more years of vendor management experience with vendor management experience within mortgage servicing.
• Demonstrated experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.
• Three (3+) or more years of supervisory experience.
• Thorough knowledge of the vendor management process.
• Effective communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• Ability to prioritize and multi-task in a fast paced ever changing environment.
• Ability to organize and meet deadlines.
• Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.
• Ability to organize and prioritize work schedules of others on long-term basis.
• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.

What You'll Get

• Comprehensive healthcare plans for you and your family.
• Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Education Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.