Remote Support Professional ($20.84 - $22.09) (7483)

About the Organization

The Arc Prince George’s County serves more than 600 individuals with disabilities through a variety of programs, services and supports. Our primary areas of support are community living, family and personal supports, employment services, and day programs - all with an emphasis on person-centered community involvement and inclusion. To learn more about us, please visit www.thearcofpgc.org.

Position Summary

The Remote Supports Professional (RSP) plays a dual role in delivering overnight support through technology-enabled remote monitoring and providing in-person backup coverage when needed at homes across Arc Prince George’s County. This blended position helps ensure real time responsiveness, consistent support, and emergency coverage while promoting safety, autonomy, and dignity for individuals served. This role is ideal for someone who is tech-comfortable, calm under pressure, and able to quickly transition between remote monitoring and on-site intervention. This blended RSP/Roamer role strengthens the agency’s ability to provide safe, flexible overnight coverage while embracing technology-first models of care. The incumbent may be reassigned to fully remote or fully in person support roles based on program needs; this position has no direct reports.

Working Days & Hours

• Remote Monitoring (Overnight):
  • Maintain alerts and activity via smart tech
  • Respond to incidents in real time
  • Provide audio/video support as needed
  • Document shifts and responses
• Roaming / In-Person Support:
  • Provide on-site backup coverage
  • Assist with ADLs and safety needs
  • Cookordination with remote staff
  • Report incidents and follow up
• Technology Operations:
  • Documentation & Reporting
  • Training & Development

Total Rewards

• Competitive salary and comprehensive benefits, including medical, dental, and vision plans.
• A 403(b) retirement plan with employer match, tuition reimbursement, benevolence program, paid holidays, generous paid time-off, paid training, company-paid life insurance, and much more!