REMOTE Service Delivery Manager | TogetherLight

About Us

Together Light Inc. provides immigration consultations and assistance to clients seeking to relocate to the Philippines and the United States. Our remote sales and marketing team consistently generates over 100 new paid clients per month, ensuring our clients receive expert assistance in preparing their immigration petitions. Our team includes over 40 full-time employees in our office in the Philippines and a dozen remote contractors working from their home offices. For the past 10 years, we have grown steadily in both revenue and team size, thanks to our commitment to transparency, accountability, and continuous learning.

What You Will Do

• Manage Client Relationships
• Communicate clearly and effectively, translating client requirements into actionable plans.
• Proactively address and resolve client issues while maintaining high satisfaction levels.
• Oversee Service Delivery Operations
• Lead the end-to-end service delivery process, ensuring all tasks and projects meet established standards.
• Collaborate with cross-functional teams to ensure smooth coordination and alignment with client goals.
• Monitor and manage key performance metrics to maintain high-quality outcomes.
• Drive Team Performance
• Inspire, mentor, and manage a team of service delivery professionals to achieve operational excellence.
• Facilitate regular training sessions to keep the team updated on best practices and tools.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure Operational Efficiency
• Analyze processes to identify areas for optimization and implement changes that enhance efficiency.
• Maintain detailed documentation of workflows and operational guidelines for consistency and compliance.
• Leverage data and metrics to track performance and make informed decisions.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
• Masteral is appreciated but not required.
• Strong organizational and time-management skills.
• Demonstrated ability to work collaboratively in a remote or hybrid work environment.
• Familiarity with industry-standard service management frameworks (e.g., ITIL, Six Sigma) is a plus.