Service Delivery Manager (Remote)

About the role

For our client, we are seeking a Service Delivery Manager (remote) to join the team of a leader in the Telecommunications & Hardware space. This role will lead continuous improvement work focused on process discipline, productivity, and measurable operating gains. You will partner with operational leaders and project stakeholders to standardize workflows, identify bottlenecks, and improve execution quality. The position offers the opportunity to create measurable efficiency gains and scalable operational improvements within a Telecommunications & Hardware environment.

Responsibilities

• Lead the end-to-end service delivery lifecycle for assigned customers
• Advocate for customers' strategic business goals within the company's ecosystem
• Prepare and communicate clear requirements to cross-functional teams
• Identify and mitigate risks in service delivery proactively
• Provide key updates on account performance to senior management
• Drive financial performance and continuous improvement in service delivery
• Foster a collaborative environment by empowering teams and maintaining accountability

Qualifications

• 10+ years of experience in service delivery management for major accounts, including P&L responsibility
• Strong project management expertise, capable of defining scope and managing timelines
• Experience in Financial Services, Healthcare, Manufacturing, or Retail sectors
• Knowledge of ITIL and service management frameworks, with engagement skills for technical discussions
• Proven track record of leading large, cross-functional teams to deliver complex technology transformations
• Ability to scope and estimate service proposals accurately
• Experience in driving process enhancements based on performance data

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) plan with matching contribution from the company
• Paid parental leave and short/long-term disability coverage
• Flexible vacation policy for exempt employees
• 16 days of paid vacation for non-exempt employees, accrued over time
• Up to 80 hours of sick time each year, plus carry-over options
• Opportunities for paid volunteer days and bonus eligibility for performance

Location: Remote – US based candidates only, no visa sponsorship available

Compensation: $152,400 – $197,700 annually