[Remote] Senior Technical Product Manager

About the role

The Senior Product Manager will lead the vision and strategy for Convoso's telecommunications product suite, focusing on DIDs, Toll-Free Numbers, and International Numbering Systems. This role involves driving innovation, ensuring alignment with company objectives, and maintaining compliance with market demands.

Responsibilities

• Develop and execute the strategic vision for our telecommunications product suite, ensuring alignment with company objectives and revenue targets
• Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization
• Drive innovation in Client numbering management solutions, focusing on scalability, efficiency, and market differentiation
• Partners with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions that exceed customer expectations
• Monitor and adapt to regulatory changes in the telecommunications landscape, ensuring continued compliance and market leadership
• Establish disciples to monitor call flow and call quality metrics to identify potential areas for improvement
• Define and track key performance indicators (KPIs) to measure product success and guide strategic decisions

Requirements

• 5-10 years of product management experience, with substantial focus on telecommunications products
• 5+ years of telecommunications industry experience, preferably in Contact Center as a Service (CCaaS) platforms
• Advanced or expert knowledge of telecommunications infrastructure, including DID management systems and processes, Carrier Operations experience, Call quality monitoring, metrics and optimization, VoIP protocols and technologies, Outbound call routing, SIP trunking, call flow design, call forwarding, voicemail, auto-attendant, etc., Security measures for VoIP systems, including encryption, authentication, and access control, Number porting and provisioning, Caller ID reputation management, Comprehensive understanding of telecommunications regulations and compliance requirements
• Proven success in driving product strategy and execution in fast-paced technology environments
• Outstanding analytical and problem-solving abilities, with experience translating complex technical challenges into actionable solutions
• Exceptional communication skills and ability to influence cross-functional stakeholders

Qualifications

• Bachelor's degree in relevant field; technical degree preferred, MBA is a plus

Skills

• Strong leadership and strategic thinking skills
• Excellent communication and collaboration skills
• Experience with product development and management
• Knowledge of telecommunications infrastructure and regulations

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• Paid sick time, holidays, bereavement time, parental leave
• Birthdays off, 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly gym membership reimbursement, monthly credits toward food & beverage
• Company outings, on and offsite team building events
• Paid training for departments
• Apple laptop (most roles)

Pay

The base salary range is: $155,000 - $180,000