Remote Sales Advisor

Department: Care Center Sales
Reports to: Care Center Sales Manager
FLSA: Full-Time, Non-Exempt (Hourly + Commission)

Schedule

Monday-Friday, 7am-8pm; Saturday & Sunday 8am-5pm (40-hour work week)
This is a fully remote position; all necessary equipment will be provided.

Benefits

• Hourly-rate pay with uncapped, performance-based commissions and incentives
• Comprehensive health plan (medical, dental, vision)
• 401(k)-retirement plan with company match
• Birthday & Anniversary bonus
• Company-wide discounts
• Legal services
• Short & long-term disability
• Positive work environment with work/life balance and professional-growth opportunities
• Mission-driven work with global impact and local roots
• Hands-on experience with industry-leading, innovative technology

About the role

The Sales Program Advisor drives revenue growth and expands the customer base nationwide by managing inbound and outbound Care Center calls, selling Interlock products, and delivering exceptional service to internal and external clients. The Advisor ensures customer satisfaction and contributes directly to organizational success and profitability through professional, empathetic, and solution-oriented interactions.

Responsibilities

• Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services
• Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency
• Identify and pursue new sales opportunities through networking, referrals, and cold calling
• Build and maintain strong client relationships to encourage repeat business and customer loyalty
• Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction
• Collaborate with internal teams and external partners to ensure seamless service delivery and uphold the company’s reputation in the alcohol-monitoring industry
• Escalate and route issues appropriately while maintaining detailed records in CRM and other systems
• Gather and manage data across multiple technology platforms and handle documentation using standard office equipment
• Prepare and deliver compelling sales presentations tailored to client needs
• Stay informed on industry trends and competitor offerings through market research
• Adhere to company policies, procedures, and confidentiality standards
• Provide general Care Center support and perform other duties as assigned

Requirements

• High school diploma or equivalent (required)
• Bachelor’s degree in a related field or equivalent professional experience (preferred)
• Minimum of 6 months of relevant experience in sales, customer service, or call center environments
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with CRM software and sales tracking tools
• Strong verbal and written communication skills with a professional demeanor
• Excellent attention to detail and ability to multitask with a sense of urgency
• Adaptable and resourceful in fast-paced, dynamic environments
• Courteous, confident, and collaborative interpersonal skills
• Self-awareness and the ability to read and respond to audience needs
• Understanding of industry trends and competitor offerings (preferred)
• Bilingual proficiency in English and Spanish qualifies for additional compensation

Physical Demands & Work Environment

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly communicate clearly—both verbally and in writing—and frequently use hands and fingers to operate phones, computers, and other office equipment
• Occasional physical activities may include standing, walking, reaching, balancing, stooping, kneeling, or crouching
• May require lifting or moving items up to 25 pounds
• Specific vision abilities include close and distance vision, color perception, peripheral vision, and the ability to adjust focus
• Noise level in the work environment is typically moderate