Remote Sales Advisor

About the Role

This is a fully remote, full-time, non-exempt position (hourly + commission) within the Care Center Sales department. The Sales Program Advisor drives revenue growth and expands the customer base nationwide by managing inbound and outbound calls, selling Interlock products, and delivering exceptional service to clients. The role is pivotal in upholding the company’s reputation in the alcohol-monitoring industry through professional, empathetic, and solution-oriented interactions.

Responsibilities

• Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services.
• Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency.
• Identify and pursue new sales opportunities through networking, referrals, and cold calling.
• Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
• Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction.
• Collaborate with internal teams and external partners to ensure seamless service delivery and uphold the company’s reputation.
• Escalate and route issues appropriately while maintaining detailed records in CRM and other systems.
• Gather and manage data across multiple technology platforms and handle documentation using standard office equipment.
• Prepare and deliver compelling sales presentations tailored to client needs.
• Stay informed on industry trends and competitor offerings through market research.
• Adhere to company policies, procedures, and confidentiality standards.
• Provide general Care Center support and perform other duties as assigned.

Requirements

• High school diploma or equivalent required; Bachelor’s degree in a related field or equivalent professional experience preferred.
• Minimum of 6 months of relevant experience in sales, customer service, or call center environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM software and sales tracking tools.
• Strong verbal and written communication skills with a professional demeanor.
• Excellent attention to detail and ability to multitask with a sense of urgency.
• Adaptable and resourceful in fast-paced, dynamic environments.
• Courteous, confident, and collaborative interpersonal skills.
• Self-awareness and the ability to read and respond to audience needs.
• Understanding of industry trends and competitor offerings is preferred.
• Bilingual proficiency in English and Spanish qualifies for additional compensation.

Schedule

Monday–Friday, 7:00 AM–8:00 PM; Saturday & Sunday, 8:00 AM–5:00 PM (40-hour work week). All necessary equipment for remote work will be provided.

Benefits

• Hourly-rate pay with uncapped, performance-based commissions and incentives.
• Comprehensive health plan including medical, dental, and vision coverage.
• 401(k)-retirement plan with a generous company match.
• Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, and other fringe benefits.
• Positive work environment with work/life balance and professional growth opportunities.
• Mission-driven work with a global impact and local roots.
• Hands-on experience with industry-leading, innovative technology.

Physical Demands & Work Environment

The role requires regular communication (verbal and written) and frequent use of hands and fingers to operate phones, computers, and office equipment. Occasional physical activities may include standing, walking, reaching, balancing, stooping, kneeling, or crouching, as well as lifting or moving items up to 25 pounds. Specific vision abilities include close and distance vision, color perception, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate.