(Remote) Recruitment System Support Specialist - Talent and Culture

About the role

Talent and Culture at West Virginia University is currently accepting applications for a Recruitment System Support Specialist. This position serves as a recruitment system support specialist for the Workforce Administration team within WVU Talent and Culture.

Responsibilities

• Demonstrates service excellence and positive interpersonal relations when assisting with creation of position requisitions in Taleo.
• Works collaboratively with all constituents to collect all necessary data required to complete the requisition in an accurate and timely manner.
• Completes the compensation section of the requisition for established positions, including salary range, SOC Code, and Workers Compensation Code, for routine, existing positions for review by COE.
• Secures appropriate approvals for employee requisitions.
• Notifies relocation vendor as needed.
• Drafts and extends contracts/employment offer letters to selected candidates; monitor for acceptance.
• Collaborates with Center of Excellence to resolve new hire issues.
• Collaborates with other cross-functional team members to resolve employee issues in a thorough and timely manner.
• Serves as a resource to Shared Services Center Customer Care Agents to help ensure a high percentage of first time call resolution for customers.

Employee Onboarding

• Supports the onboarding process for Taleo new hires by responding to questions related to completing forms and documents in the Taleo onboarding modules.
• Provides instructions to new hires to ensure proper I-9 completion. Assists new hire with completion of I-9 and ensures all required documents have been obtained.
• Cheks Section II of I-9 for compliance.
• Verifies that I-9 approvals and offer letter starts dates are in sync as to not impact hiring eligibility and Visa status of international new hires.
• Provides assistance to new hire with any onboarding system navigation questions. Obtains all required documents for Direct Deposit.
• Aid new hire with any basic questions regarding completion of forms. Secures assistance from appropriate workforce administration staff or COE (Talent and Culture, Tax Services, Payroll) for complex questions.
• Stays current on policy and procedure changes to the employment eligibility process proposed or published by Federal, State or University Administration.
• Demonstrates service excellence and positive interpersonal relations when assisting news hires with their onboarding documents.
• Provides guidance and interpretation of various forms related to the onboarding process.
• Understands the rules and regulations, policies and procedures and state/federal regulations concerning the accurate and timely completion of onboarding tasks and how that impacts hiring eligibility.
• Executes new hires from Taleo to Salesforce once all needed documentation is provided.
• Compiles documents and puts them into the secure N drive for Employee Data Management (EDM) staff to key.
• Provides general information regarding benefit enrollment navigation in onboarding module.
• Uses professional and customer-focuses approach to handle customer inquiries. Ensures privacy where appropriate, including confidentiality and protection of sensitive reports or information.

Reports

• Develop, maintain and run standard reports.
• Generates queries using Taleo Report Writer and other reporting tools.
• Suggests and initiates process improvement initiatives based on findings.
• Documents all processes and procedures.

Other Duties

• May assist with testing any upgrades, enhancements and new product launches.
• Other duties or special projects as assigned.

Qualifications

• Bachelor’s degree in Business, Human Resources, or related field.
• A minimum of one (1) year of experience in the following:
• Talent Acquisition, recruitment and/or new hire onboarding experience.
• Experience using talent management system or HRIS system and related database applications.
• Administrative processes experience.
• Customer Service experience.

Additional Information

All qualifications must be met by the time of employment.

Knowledge, Skills, And Abilities:

• Ability to handle multiple tasks, meet established deadlines, with composure.
• Knowledge of federal regulations and rules related to I-9s.
• Ability to research complex issues and prepare options for resolution.
• Communicate effectively, both orally and in writing.
• Effective interpersonal skills and demonstrated success with ability to build and maintain effective work relationships.
• Demonstrated experience in providing exceptional level of customer service to all levels of the organization.
• Demonstrated experience in recruitment/hiring and human resources functions.
• Demonstrated experience using talent management systems, databases and tracking.

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees. From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures. At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers. Join us at West Virginia University, where your work will make a lasting impact.

Equal Opportunity Employer

We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.