(Remote) Project Manager - Professional Services

About the role

NorthStar, a division of Harris, is seeking a Project Manager (PM) who is energetic and driven, with experience leading software implementations. As a PM, you will partake in project planning and scheduling, and lead our consultants in the implementation of Utility Billing and Client Information Software (CIS) solutions to new and existing clients. This PM opening is with our NorthStar business unit and reports to the Director of Professional Services. This remote role welcomes candidates anywhere in Canada and the US in the EST timezone. Travel is required as needed, approximately 5%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Responsibilities

• Lead multi-functional project teams toward completing work deliverables for implementation of mission critical software packages
• Review statement of work and create an effective project plan to deliver on specified solution
• Provide updates and manage client expectations, ensuring delivery of highest quality software solution and customer service
• Manage project financials
• Proactively resolve project issues to mitigate delays and to reduce the impact on the client and project timelines
• Conduct post implementation reviews to identify areas of improvement and apply learning
• Partake in project planning and scheduling and lead consultants in the implementation of Utility Billing and Client Information Software (CIS) solutions

Requirements

• 5+ years managing enterprise or CIS software implementation projects
• Strong leadership skills
• Deep understanding of all activities associated with software system implementations
• Ability to maintain a calm demeanor in challenging situations
• Current, valid passport and legal eligibility to travel internationally (passport based visa exemption or required travel visas for Canada, the United States, and the Caribbean)

Skills

• Curiosity and willingness to adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency
• Comfort using AI enabled technologies such as copilots, chat‑based AI assistants, and automation tools while maintaining judgment, security, and compliance standards
• Experience with Utility Billing and Client Information Software (CIS) solutions

Benefits

• 3 weeks’ vacation
• 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership
• RRSP/401k matching programs
• Lifestyle rewards
• Remote work

Pay

Salary: $45,000 per year

Schedule

30 hours per week