Remote Processing Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We create a people-first culture built on trust, accountability, and transparency, where every employee is treated with respect and given an equal chance to thrive.

About the role

This is a remote position available anywhere in the US. As a Processing Specialist I for Integrated Customer Services, you will ensure the Integrated Customer Service (ICS) team meets program deliverables by processing rebates accurately.

Responsibilities

• Data entry and validation of energy rebate requests
• Consistently meet outlined Key Performance Indicators (KPIs)
• Contribute to process improvements in a team-based environment

Expectations

• Maintain 90% or greater production standards, an accuracy rating of 99%, and minimize critical errors per month
• Follow outlined standard operating procedures to ensure success
• Maintain a high level of professionalism
• Develop new skills for new programs and tasks to meet utilization goals set by Supervisor

Qualifications

• Previous experience in data entry a plus
• Resourceful and inquisitive with high energy
• Strong organizational skills
• Experience with Microsoft Office applications a plus
• Flexibility with schedule; split shifts may be required as needed

Schedule may change with minimal notice. May be asked to work evenings and/or Saturdays at times of increased volume.

Remote Work Requirements

We provide a laptop, software, and all necessary equipment.

Home Internet Requirements

• Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
• Ability to hardwire internet, plug directly into router

Environment

• Dedicated home office space, free of personal disruptions
• Two power connections
• Scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

Pay

$16 per hour + $65 per month internet stipend.

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service to help navigate our health plan
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Applicants must be authorized to work in the US without employer sponsorship or support. Successful hires must pass pre-employment checks.