Remote Processing Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We create a people-first culture built on trust, accountability, and transparency, where every employee is treated with respect and given an equal chance to thrive.

About the role

This is a remote position that can be located anywhere in the U.S. As a Processing Specialist I for Integrated Customer Services, you will ensure the Integrated Customer Service (ICS) team meets program deliverables by processing rebates accurately.

Responsibilities

• Data entry and validation of energy rebate requests
• Consistently meet outlined Key Performance Indicators (KPIs)
• Contribute to process improvements in a team-based environment

Expectations

• Maintain 90% or greater production standards, an accuracy rating of 99%, and minimize critical errors per month
• Follow outlined standard operating procedures to ensure success
• Maintain a high level of professionalism
• Develop new skills for new programs and tasks to meet utilization goals set by Supervisor

Requirements

• Previous experience in data entry a plus
• Resourceful and inquisitive with high energy
• Strong organizational skills
• Experience with Microsoft Office applications a plus
• Flexibility with schedule; split shifts may be required as needed
• Schedule may change with minimal notice; may be asked to work evenings and/or Saturdays during times of increased volume

Remote Work Requirements

• We provide a laptop, software, and all necessary equipment

Home Internet Requirements

• Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
• Ability to hardwire internet, plug directly into router

Environment

• Dedicated home office space, free of personal disruptions
• Two power connections
• Scheduled to be on the phone throughout the entirety of your shift—no flexibility to answer the door or be on-call for care of others during scheduled work hours

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Pay

$16 per hour plus a $65 monthly internet stipend.

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service to help navigate our health plan
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave time
• Paid Volunteer Time
• Employee Recognition Program—convert your recognition points into gift cards
• Employee Assistance Program—offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Applicants must be authorized to work in the U.S. without employer sponsorship or support. Successful hires must pass pre-employment checks.