Remote Processing Specialist

About the role

This is a remote position that can be located anywhere in the US. We're looking for a Processing Specialist I to join our Integrated Customer Services (ICS) team, ensuring program deliverables are met by accurately processing rebates.

Responsibilities

• Data entry and validation of energy rebate requests
• Consistently meet outlined Key Performance Indicators (KPIs)
• Contribute to process improvements in a team-based environment

Expectations

• Maintain 90% or greater production standards, an accuracy rating of 99%, and minimize critical errors per month
• Follow outlined standard operating procedures to ensure success
• Maintain a high level of professionalism
• Develop new skills for new programs and tasks to meet utilization goals set by Supervisor

Qualifications

• Previous experience in data entry a plus
• Resourceful and inquisitive with high energy
• Strong organizational skills
• Experience with Microsoft Office applications a plus
• Flexibility with schedule; split shifts may be required as needed
• Schedule may change with minimal notice. May be asked to work evenings and/or Saturdays at times of increased volume

Remote Work Requirements

• We provide a laptop, software, and all necessary equipment

Home Internet Requirements

• Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
• Ability to hardwire internet (plug directly into router)

Environment

• Dedicated home office space, free of personal disruptions
• Two power connections
• You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call for care of others during scheduled work hours

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Pay

$16 per hour plus a $65 monthly internet stipend.

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service to help navigate our health plan
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career