Remote Payment Services Representative

Responsibilities

• Proactively communicate with customers regarding their accounts, including processing payments and addressing outstanding balances.
• Respond to customer enquiries about billing, invoices, and payment status in a professional and timely manner via phone and email.
• Accurately record and reconcile customer payments within our financial systems.
• Investigate and resolve payment discrepancies and billing disputes with a focus on customer satisfaction.
• Maintain and update customer account information, ensuring all records are current and accurate.
• Prepare and distribute customer invoices and financial statements as required.
• Collaborate with the sales and service departments to ensure billing accuracy and resolve account issues.
• Adhere to all company policies and financial regulations to ensure compliance.

Qualifications

• Proven experience in a similar role such as accounts receivable, collections, or a customer-facing financial services position.
• Exceptional verbal and written communication skills with a professional and courteous demeanour.
• Strong organisational skills and a keen eye for detail and accuracy.
• Proficient in the use of MS Office Suite, particularly Excel, and comfortable learning new software.
• The ability to work independently and manage time effectively in a remote environment.
• Excellent problem-solving skills with the ability to handle difficult situations calmly and effectively.
• Previous experience with CRM or accounting software is highly desirable.

Benefits

• A competitive hourly wage and a comprehensive benefits package.
• The flexibility and convenience of a fully remote working arrangement.
• Opportunities for professional development and career growth within a stable and respected company.
• A supportive and collaborative team environment.