Remote Patient Services Manager

Job Description About Optima Medical: Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation's top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. The ideal candidate will have experience in a fast-paced, patient-focused environment and a passion for delivering excellent service. Position Overview The RPM Manager oversees daily operations of the Remote Patient Monitoring program, ensuring high-quality patient care, strong patient engagement, and compliance with clinical and billing standards. Key Responsibilities Oversee patient enrollments and disenrollments, ensuring accuracy, compliance, and proper patient educationManage patient engagement initiatives, including text campaigns, call lists, and outreach workflowsConduct daily audits of coordinator performance (documentation, vitals review, time tracking, and billing metrics)Monitor urgent and out-of-range vitals and ensure appropriate escalation protocols are followedLead biweekly performance check-ins and track coordinator KPIsCollaborate with leadership on staffing, performance, and program improvementsManage RPM devices, vendor communication (e.g., Tenovi), and support ticketsOversee device inventory, returns, and redistributionSupervise staff, including timecards, PTO, performance reviews, and coachingCoordinate with IT, facilities, and clinic teams to resolve operational issuesEnsure all daily tasks and reporting are completed Qualifications Required: Medical Assistant (MA) certification or diploma from an accredited program (CMA, RMA, or equivalent)Experience in Remote Patient Monitoring (RPM), healthcare operations, or a primary care settingStrong understanding of compliance, clinical documentation, and vital sign monitoring/reviewProven leadership experience managing staff in a healthcare environmentExcellent communication, organizational, and problem-solving skillsHigh school diploma required Why join our team? Substantial growth opportunities Leadership and mentoring Resources to further career Fun work environment (lunches, events, holiday parties) Benefits (medical/vision/dental/401k/paid holidays)Supportive and positive work environment