Patient Account Manager- Remote

About the role

Become Better Together. Join Conifer Health as a Patient Account Manager in Frisco, Texas, remote. Manage patient account staff and work with designated payors to ensure proper reimbursement. Enhance your skills in healthcare A/R and Patient Financial Services operations.

Responsibilities

• Ensures compliance with state and federal laws and regulations.
• Maintains a thorough understanding of health insurance and government programs, where necessary.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Makes sure collection processes are monitored to determine cash flow improvement opportunities.
• Trends and analyzes accounts receivable, communicates with payors, and works with A/R supervisors to identify department training needs.
• Works with A/R supervisors and staff to ensure employee productivity and quality meets standards.
• Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

Supervisory Responsibilities

• No direct reports.

Knowledge, Skills, Abilities

• Advanced knowledge of healthcare A/R.
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA).
• Proficient in Microsoft Office (Word and Excel).
• Advanced writing skills.
• Ability to provide advanced customer service.
• Ability to plan and implement process improvements.
• Ability to train and coach staff.
• Ability to multi-task.
• Strong leadership and organizational skills.
• Proficient in building a strong team to meet performance goals.
• Very good written and verbal communication skills.
• Strong interpersonal skills.
• Strong technical skills, including PC and MS Office Suite knowledge.

Education / Experience

• 4 year college degree in Healthcare Administration, Business or related area or equivalent experience.
• MBA/CPA preferred.
• 5 – 10 years experience in Healthcare Administration or Business Office.
• 2 – 3 years supervisory experience.

Certificates, Licenses, Registrations

• HFMA-Patient Accounts or Hospital Accounting Certification encouraged.

Physical Demands

• Sit and work at a computer terminal for extended periods of time.

Work Environment

• Call Center environment with multiple workstations in close proximity.

Compensation and Benefits Information

• Pay: $72,509.00 - $108,763.00 annually. Compensation depends on location, qualifications, and experience.
• Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level.
• Management level positions may be eligible for sign-on and relocation bonuses.
• Benefits: Medical, dental, vision, disability, life, and business travel insurance; management time off (vacation & sick leave); 401k with up to 6% employer match; 10 paid holidays per year; health savings accounts, healthcare & dependent flexible spending accounts; employee assistance program, employee discount program; voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance; Colorado employees receive paid leave under the Healthy Families and Workplaces Act.

Employment Practices

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Conifer participates in the E-Verify program.
• Conifer complies with all applicable laws and regulations regarding employment practices.